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Understanding the impacts of a combination of service improvement strategies on bus running time and passenger's perception

机译：了解服务改进策略组合对公交车运行时间和乘客感知的影响

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Transit agencies implement many strategies in order to provide an attractive transportation service. This article aims to evaluate the impacts of implementing a combination of strate gies, designed to improve the bus transit service, on running time and passenger satisfaction. These strategies include using smart card fare collection, introducing limited stop bus service, implementing reserved bus lanes, using articulated buses, and implement ing transit signal priority (TSP). This study uses stop-level data collected from the Societe de transport de Montreal (STM)'s automatic vehicle location (AVL) and automatic passenger count (APC) systems, in Montreal, Canada. The combination of these strategies has lead to a 10.5% decline in running time along the limited stop service compared to the regular ser vice. The regular route running time has increased by 1% on average compared to the initial time period. The study also shows that riders are generally satisfied with the service improvements. They tend to overestimate the savings associated with the implementation of this combination of strategies by 3.5-6.0 min and by 2.5-4.1 min for both the regular route and the limited stop service, respectively. This study helps transit planners and policy makers to better understand the effects of implementing a combination of strategies to improve running time and passenger's perception of these changes in service.
机译：运输机构执行许多策略，以提供有吸引力的运输服务。本文旨在评估实施旨在改善公交服务的策略系统对运行时间和乘客满意度的影响。这些策略包括使用智能卡票价收集，引入有限停靠巴士服务，实施预留公交专用道，使用铰接式公共汽车以及实施公交信号优先级（TSP）。这项研究使用从加拿大蒙特利尔交通银行（STM）的自动车辆位置（AVL）和自动乘客计数（APC）系统收集的停车位数据。与常规服务相比，这些策略的组合使有限停车服务的运行时间减少了10.5％。常规路线的运行时间比初始时间段平均增加了1％。研究还表明，车手总体上对服务改进感到满意。他们倾向于分别将常规路线和有限停留服务的这种战略组合实施所节省的费用分别高出3.5-6.0分钟和2.5-4.1分钟。这项研究可帮助公交规划人员和政策制定者更好地理解实施一系列战略以缩短运行时间以及乘客对这些服务变化的感知的效果。

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