Home Delivery Recall: There's more than one way to build customer loyalty. Here's to Ford's successful repair

JAY LENO

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Home Delivery Recall: There's more than one way to build customer loyalty. Here's to Ford's successful repair

机译：送货上门服务：建立客户忠诚度的方法不只一种。这是福特的成功维修

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Last December, a reporter from the Los Angeles Times called me about Ford's recall of GTs-including mine-because of a possible crack in a suspension A-arm. Then he asked, "Don't you feel like you bought a lemon?" I said, "No. If there is a problem, I'm glad that Ford is handling it." About the same time, I received a letter from Ford Motor Co. telling me not to drive my GT. The company promised to send someone to take care of the suspension.

机译：去年12月，《洛杉矶时报》的一位记者致电给我讲讲福特召回的GT，包括我的GT，原因是悬挂A型臂可能会裂开。然后他问：“你不觉得自己买了柠檬吗？”我说：“不。如果有问题，我很高兴福特正在处理。”大约在同一时间，我收到了福特汽车公司的来信，告诉我不要驾驶我的GT。该公司答应派人照顾暂停。

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《Popular Mechanics》 |2005年第7期|共3页
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JAY LENO;
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Home Delivery Recall: There's more than one way to build customer loyalty. Here's to Ford's successful repair

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