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Benchmarking quality management practices: U.S. versus Costa Rica

机译:基准质量管理实践:美国与哥斯达黎加

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摘要

Quality management practices are successfully implemented in many industrialized countries. However, on seeing the benefits of those practices, developing nations are also adopting various quality management programs to become competitive. A survey is conducted to study the present status of quality management practices in the developing country, Costa Rica, and to benchmark them relative to those in the industrialized nation, the United States. Findings of the survey are presented in detail. (10 refs.)
机译:质量管理实践已在许多工业化国家成功实施。但是,在看到这些做法的好处后,发展中国家也正在采用各种质量管理计划来提高竞争力。进行了一项调查,以研究发展中国家哥斯达黎加的质量管理实践的现状,并相对于工业化国家美国的质量管理实践进行基准测试。详细介绍了调查结果。 (10篇)

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