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Psychological work conditions and work stress in an innovating addiction treatment centre: Consequences for the EFQM excellence model

机译:创新的成瘾治疗中心的心理工作条件和工作压力:EFQM卓越模型的后果

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摘要

The EFQM excellence model was developed in 1980s and is seen in tradition of TQM (Ref. 1). Originally, three dimensions were identified:People,Processes, and Outcome.In the EFQM model applied now there are nine criteria, which are interrelated (Ref 2). On further studies, three axes were introduced within the model:Personal,Entrepreneur, and Resource.The EFQM excellence model developed is given in Figure 1 of the original article (Ref 3). (3orefs.)
机译:EFQM卓越模型是在1980年代开发的,并在TQM的传统中可见(参考文献1)。最初确定了三个维度:人,过程和结果。在现在应用的EFQM模型中,存在九个相互关联的标准(参考文献2)。在进一步研究中,模型中引入了三个轴:个人,企业家和资源。开发的EFQM卓越模型在原始文章的图1中给出(参考文献3)。 (3orefs。)

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