Rethinking perceived service quality: An alternative to hierarchical and multidimensional models

Jose Antonio Martrnez Garcla; Laura Martmez Caro

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Rethinking perceived service quality: An alternative to hierarchical and multidimensional models

机译：重新考虑感知的服务质量：层次模型和多维模型的替代方法

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This article describes the most important criticism of the Brady and Cronin (Ref. 1) model and points out newly identified drawbacks To overcome these shortcomings, a new procedure is proposed which is based on the proper identification of service quality attributes using a portion of Brady and Cronin's framework and on the study of unobserved heterogeneity in customer perceptions. (112 refs.)

机译：本文描述了对布雷迪和克罗宁模型（参考文献1）的最重要的批评，并指出了新发现的缺点为了克服这些缺点，提出了一种新的程序，该程序基于使用布雷迪的一部分正确识别服务质量属性的方法和克罗宁（Cronin）的框架以及对客户感知中未观察到的异质性的研究。（112参考）

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《Quality Control and Applied Statistics》 |2010年第3期|共4页
作者
Jose Antonio Martrnez Garcla; Laura Martmez Caro;
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专利

1. Rethinking perceived service quality: An alternative to hierarchical and multidimensional models [J] . Jose Antonio Martinez Garcia, Laura Martinez Caro Total Quality Management & Business Excellence . 2010,第1a2期

机译：重新考虑感知的服务质量：层次模型和多维模型的替代方法
2. Rethinking perceived service quality: An alternative to hierarchical and multidimensional models [J] . Jose Antonio Martrnez Garcla, Laura Martmez Caro Quality Control and Applied Statistics . 2010,第3期

机译：重新考虑感知的服务质量：层次模型和多维模型的替代方法
3. Rethinking perceived service quality: An alternative to hierarchical and multidimensional models [J] . JoseAntonioMartÃnezGarcÃaa*LauraMartÃnezCaroa Total Quality Management & Business Excellence . 2010,第1期

机译：重新考虑感知的服务质量：层次和多维模型的替代方法
4. (548)A HIERARCHICAL APPROACH TO PERCEIVED SERVICE QUALITY IN HOSPITAL OUTPATIENT SERVICES [C] . Vicent Tortosa Edo, Jaume Llorens Monzonis, Javier Sanchez García International Technology,Education and Development Conference . 2011

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5. A multidimensional and hierarchical model of integrated service quality for the Internet golf stores. [D] . Kim, Jongback. 2003

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7. Some new localized quality of service models and algorithms for communication networks. The development and evaluation of new localized quality of service routing algorithms and path selection methods for both flat and hierarchical communication networks. [O] . Mustafa Elmabrook B. M. 2009

机译：通信网络的一些新的本地化服务质量模型和算法。平面和分层通信网络的新型本地化服务质量路由算法和路径选择方法的开发和评估。

Rethinking perceived service quality: An alternative to hierarchical and multidimensional models

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