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From Business Process Reengineering to Business Process Management - Using the EFQM Model as A Focus for Management System Change

机译:从业务流程重组到业务流程管理-使用EFQM模型作为管理系统变更的重点

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摘要

Nortel Radio Infrastructure is using the European Foundation for Quality Management (EFQM) business excellence model as one continuous improvement tool from the corporation's total quality management toolset. Repeated application of the self assessment methodology has resulted in Radio Infrastructure seeing beyond the use of the EFQM model as solely a self assessment methodology. Philip Bowden describes the practical manner by which the model was used to drive a management system review (MSR) activity resulting in a reengineered business system which is both paperless and process based
机译:北电无线电基础设施正在使用欧洲质量管理基金会(EFQM)的卓越业务模型,作为该公司总体质量管理工具集中的一项持续改进工具。自我评估方法的反复应用导致无线电基础设施不仅仅使用EFQM模型作为自我评估方法。菲利普·鲍登(Philip Bowden)介绍了该模型用于驱动管理系统审查(MSR)活动的实用方式,从而实现了重新设计的无纸化和基于流程的业务系统

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