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首页> 外文期刊>The Canadian journal of hospital pharmacy. >Development of a Supervisory Skills Course for Hospital Pharmacy Workplaces
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Development of a Supervisory Skills Course for Hospital Pharmacy Workplaces

机译：制定医院药房工作场所监督技能课程

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Background and Objective: Many Canadian hospital pharmacies are experiencing difficulties recruiting supervisory personnel. It was expected that, through a "learning-by-doing" course, pharmacy staff would learn to apply basic skills in the day-to-day supervision of pharmacy operations and human resources and to apply the principles of supervisory documentation.Methods: A supervisory skills course targeted to pharmacy staff members was developed and implemented by the pharmacy department of a large urban health region. The course was initially offered to practising pharmacy technicians. The course design emphasized a constructivist framework incorporating authentic learning and reflective practice during seminars, with experiential and self-directed learning in the workplace. Preceptors assisted learners to achieve the course goals. Learners and preceptors provided feedback about hours spent (as the course progressed) and about their satisfaction with the course itself (at the end of the course). Learners and preceptors completed a post-program evaluation 2 months after completing the course to help in the assessment of the transfer of learning (lasting impact) associated with the course. Overall performance in the course was assessed on a pass/fail basis.Results: Eighteen pharmacy technicians were admitted to the program, but one withdrew because of a job change. All learners successfully completed the course. Two months after the course, learners and preceptors described enhanced organization, time management, leadership, communication, and conflict-resolution skills on the part of learners, as well as their increased confidence, maturity, and ability to supervise staff. Learners' evaluations revealed a broadened perspective of pharmacy. The preceptors valued the enhancement of learners' skills and their increased enthusiasm. At the time of writing, 6 of the participants had secured supervisory positions.Conclusion: Creating formal instruction that engages pharmacy staff to pursue management positions is challenging. Instructional design grounded in constructivist theory and incorporating authentic learning experiences and reflection resulted in high learner satisfaction with learning outcomes.
机译：背景与目的：加拿大许多医院药房在招募监管人员方面遇到困难。期望通过“边做边学”课程，药房工作人员将学会在药房运作和人力资源的日常监督中运用基本技能，并运用监督文件的原则。针对大型药房工作人员的监督技能课程是由大型城市卫生区的药房部门开发和实施的。该课程最初是为执业药学技术人员提供的。课程设计强调了建构主义的框架，在研讨会期间结合了真实的学习和反思性实践，以及在工作场所的体验式和自主学习。导师帮助学习者实现课程目标。学习者和主持人会提供有关所花费的时间（随着课程的进行）以及他们对课程本身的满意度（在课程结束时）的反馈。学习者和导师在完成课程两个月后完成了课程后评估，以帮助评估与课程相关的学习转移（持久影响）。结果：该项目录取了18名药房技术人员，但由于工作变动而退出了该课程。所有学习者都成功完成了该课程。课程开始两个月后，学习者和主持人描述了学习者增强的组织，时间管理，领导能力，沟通能力和解决冲突的技能，以及他们增强的自信心，成熟度和对员工进行监督的能力。学习者的评估揭示了药学的广阔前景。导师们重视学习者技能的提高和他们增加的热情。在撰写本文时，有6名参与者已经获得了监督职位。结论：制定正式的指导以使药房人员担任管理职位具有挑战性。以建构主义理论为基础的教学设计，结合了真实的学习经验和反思，导致学习者对学习成果的满意度很高。

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