Evaluation of a Digital Library by Means of Quality Function Deployment (QFD) and the Kano Model

Cecilia Garibay; Humberto Gutierrez; Arturo Figueroa

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Evaluation of a Digital Library by Means of Quality Function Deployment (QFD) and the Kano Model

机译：通过质量功能展开（QFD）和Kano模型评估数字图书馆

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This paper proposes utilizing a combinationof the Quality Function Deployment (QFD)-Kano model as a useful tool to evaluateservice quality. The digital library of theUniversity of Guadalajara (Mexico) ispresented as a case study. Data to feed theQFD-Kano model was gathered by anonline questionnaire that was madeavailable to users on the library's website.The study makes clear that by listening tothe voice of the customer (VOC), relevantinformation may be obtained about issuesthat should be improved in order toincrease customer satisfaction.

机译：本文提出结合质量功能部署（QFD）-Kano模型作为评估服务质量的有用工具。案例研究显示了瓜达拉哈拉大学（墨西哥）的数字图书馆。通过在线的问卷调查收集了用于QFD-Kano模型的数据，该问卷在图书馆的网站上提供给用户。研究表明，通过听取客户的声音（VOC），可以获得有关应该改进的问题的相关信息。顾客满意度。

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来源
《The Journal of Academic Librarianship》 |2010年第2期|共8页
作者
Cecilia Garibay; Humberto Gutierrez; Arturo Figueroa;
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原文格式 PDF
正文语种 eng
中图分类图书馆学、图书馆事业;
关键词
paper; Deployment; customer;

机译：纸;部署;客户;

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1. Evaluation of a Digital Library by Means of Quality Function Deployment (QFD) and the Kano Model [J] . Cecilia Garibay, Humberto Gutierrez, Arturo Figueroa The Journal of Academic Librarianship . 2010,第2期

机译：通过质量功能展开（QFD）和Kano模型评估数字图书馆
2. Joining Methods of Analytic Hierarchy Process (AHP), Kano Model and Quality Function Deployment (QFD) to Improve the Tractor’s Seat Design for Tractor Drivers in Bangladesh [J] . Rafat Mahmud Hridoy, Md. Shohel Parvez, Nourin Mohsin American Journal of Industrial and Business Management . 2020,第5期

机译：加入分析层次过程（AHP），KANO模型和质量函数部署（QFD），以改善孟加拉国拖拉机司机拖拉机座椅设计
3. Optimal examination and prioritization of the factors affecting customers satisfaction using integrated Quality Function Deployment (QFD) and Kanos model: Case study of Shirazs Refah bank [J] . Seyed Masood Seyedi, Mohammad Shirazifar, Mohammad Reza Dalvand, African Journal of Business Management . 2012,第35期

机译：使用质量功能部署（QFD）和Kanos模型对影响客户满意度的因素进行最佳检查和优先级排序：Shirazs Refah银行的案例研究
4. Integration Model of Green Quality Function Deployment (G-QFD), Kano, with Multiple Objective Fuzzy Goal Programming on Green Product [C] . Romadhani Ardi, Zulkarnain, Ricko Immanuel Wicaksana, International Symposium on Advanced Mechanical Engineering;International Conference on Quality in Research . 2020

机译：绿色质量函数部署（G-QFD），KANO集成模型，绿色产品多目标模糊目标规划
5. Information system product development by integration of Kano's customer satisfaction model with quality function deployment. [D] . Sireli, Afife Yesim. 2003

机译：通过将Kano的客户满意度模型与质量功能部署相集成来开发信息系统产品。
6. A Quality Function Deployment Framework for the Service Quality of Health Information Websites [O] . Hyejung Chang, Dohoon Kim 2010

机译：健康信息网站服务质量的质量功能部署框架
7. Using the Kano Model and the Quality of the Publishing Function in Evaluating Jordan's Academic Digital Libraries: A Case Study of the University of Jordan [O] . 2020

机译：使用Kano模型和发布功能的质量在评估Jordan的学术数字图书馆中的出版功能 - 以乔丹大学为例

Evaluation of a Digital Library by Means of Quality Function Deployment (QFD) and the Kano Model

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