Both the healthcare industry and its regulators are keenly aware of the need to achieve better risk management, more open disclosure, greater transparency and boosted efficiency. The big question is how to go about it? For an increasing number of healthcare operators, the answer is the ISO 9000 family of Standards. With debate on issues of safety, quality and affordability of healthcare in Australia constantly on the agenda, the healthcare sector is taking a long hard look at itself. The various demands of regulators, private health funds, peak industry bodies such as the Australian Council of Safety and Quality in Healthcare (ACSQH) and consumers are placing new pressures for increased accountability across the board of healthcare organisation's operations.
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