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How social accounts and participation during change affect organizational learning

机译:变更期间的社会账户和参与如何影响组织学习

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Purpose - The purpose of this paper is to examine how the way change implemented effects organizational learning. More specifically, we study the relationships between the use of social accounts, participation and organizational learning in the context of strategic change. The use of social accounts and participation are often promoted during change, but up to this point, their influences on organizational learning have not been studied. Design/methodology/approach - A multi-change and multi-organization study, using a "critical incident technique (i.e. informants provide information frqm a specific change experience), provides the data for testing a set of theory driven hypotheses that link aspects of the change process to learning outcomes. Findings - Findings show that social accounting and participation are positively associated with organizational learning, but that the influence of social accounting is negatively moderated by participation. Social accounts framed as threats to system survival were unrelated to organizational learning. Practical implications - In order to maximize learning during change organizations should attempt to involve members with different values and expertise throughout the process. The use of formalized communication programs would add little to organizational learning if participative change processes are applied. Although threat appeals could be useful for creating readiness for change, their impact on organizational learning seem to be marginal. Originality/value - For knowledge intensive and learning dependent organizations, the study provides some guidance to change management.
机译:目的-本文的目的是研究实施变更的方式如何影响组织学习。更具体地说,我们研究在战略变革的背景下使用社会账户,参与和组织学习之间的关系。在变更期间,通常会促进使用社交帐户和参与,但到目前为止,尚未研究它们对组织学习的影响。设计/方法/方法-使用“关键事件技术(即,线人为特定的变化经历提供信息)来进行多变更和多组织的研究,它提供了用于测试一组理论驱动的假设的数据,这些假设将各个方面联系在一起结果-研究表明,社会会计和参与与组织学习呈正相关,但参与却对社会会计的影响呈负相关;被视为对系统生存构成威胁的社会账户与组织学习无关。含义-为了在变更过程中最大限度地学习,组织应尝试在整个过程中让具有不同价值观和专业知识的成员参与,如果采用参与式变更过程,则使用正式的交流计划不会对组织学习有所帮助。为昌准备e,它们对组织学习的影响似乎很小。原创性/价值-对于知识密集型和学习型组织,该研究为变更管理提供了一些指导。

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