Survey of the Confidence Levels of Public Service Librarians in Using Electronic Reference Sources

Alison Hopkins; Jacquelyn Sapiie

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Survey of the Confidence Levels of Public Service Librarians in Using Electronic Reference Sources

机译：公共服务图书馆员使用电子参考源的信心水平调查

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The Internet Self-Managed Work Team of the Queens Borough Public Library surveyed a stratified random sample of public service librarians to determine their confidence levels of using electronic resources to answer reference questions. Two test groups were used to fine-tune the survey instrument, and a control group of non-public service librarians was used for comparison purposes. Questions were categorized into nine types, including Internet, Catalog, Telnet and Test. The results demonstrated high confidence levels in using the Library's Catalog and lower results in using the Internet. The lowest confidence levels were for questions dealing with personal computers and handling customer complaints about the Internet. Branch size, position, or rank of the respondent did not affect confidence levels in any predictable fashion.

机译：皇后区公共图书馆的互联网自我管理工作小组对分层的公共服务图书馆员样本进行了调查，以确定他们使用电子资源回答参考问题的置信度。使用两个测试组对调查仪器进行微调，并使用一个非公共服务图书馆员对照组进行比较。问题被分为九种类型，包括Internet，目录，Telnet和测试。结果表明，使用图书馆目录的可信度高，而使用互联网的结果低。置信水平最低的是与个人计算机有关的问题以及与客户有关的Internet投诉处理。受访者的分支机构规模，职位或等级不会以任何可预测的方式影响置信度。

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《The Reference Librarian》 |1999年第65期|共13页
作者
Alison Hopkins; Jacquelyn Sapiie;
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原文格式 PDF
正文语种 eng
中图分类图书馆学、图书馆事业;
关键词
reference questions; electronic resources; public service librarians;

机译：参考问题;电子资源;公共服务图书馆员;

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专利

1. Survey of the Confidence Levels of Public Service Librarians in Using Electronic Reference Sources [J] . Alison Hopkins, Jacquelyn Sapiie The Reference Librarian . 1999,第65期

机译：公共服务图书馆员使用电子参考源的信心水平调查
2. The Electronic Resources Librarian position: a public services phenomenon? [J] . William Fisher Library collections, acquisitions, and technical services . 2003,第1期

机译：电子资源馆员的立场：公共服务现象？
3. Reference Librarians use Electronic Sources Six Times More than Print Sources to Answer Patrons’ Questions [J] . Lorie Andrea Kloda Evidence Based Library and Information Practice . 2006,第2期

机译：参考图书馆员使用电子资源比印刷资源多六倍来回答顾客的问题
4. Mediating off-site electronic reference services: human-computer interactions between librarians and Web mining technology [C] . Chau, M.Y. . 2000

机译：中介异地电子参考服务：馆员与Web挖掘技术之间的人机交互
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机译：千禧年州政府雇员的公共服务动机和工作偏好的调查分析。
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机译：保证战略2：帮助获得财政资源以使州和地方各级公共卫生机构以及其他相关组织能够确保提供公共卫生服务并增强公共卫生基础设施的能力
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机译：评估电子服务：评估数字时代的参考和用户服务。由Eric Novotny。 Binghamton，NY：Haworth Press，2006. 236 PP。US $ 24.95软封面ISBN 13：9780789033505（也发布了Asthe参考图书馆员95/96）
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机译：基于资源的医师服务相对价值量表的国家研究。第3卷。基于资源的相对价值研究的结果和结论，调查程序的最终资源相对值清单，参考文献清单

Survey of the Confidence Levels of Public Service Librarians in Using Electronic Reference Sources

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