Balancing Statewide and Local Digital Reference Service

Ruth Vondracek

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Balancing Statewide and Local Digital Reference Service

机译：平衡州和地方数字参考服务

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As digital and chat reference services become established as another way to do business, many libraries juggle the delivery of consortial and local virtual reference services. Balancing services without overtaxing staff and resources presents a number of challenges. How, for example, do libraries staff more than one chat reference service in addition to traditional services? Or more critically, how are subject specialists used to their greatest advantage in a multi-type library service? This article explores the benefits and issues of offering service at the statewide and local level based on OSU's experience and describes how OSU responded to these issues.

机译：随着数字和聊天参考服务已成为另一种开展业务的方式，许多图书馆都在努力提供财团和本地虚拟参考服务。在不增加人员和资源负担的情况下平衡服务提出了许多挑战。例如，除了传统服务之外，图书馆又如何提供不止一种聊天参考服务？或更重要的是，主题专家如何在多类型图书馆服务中发挥最大优势？本文根据OSU的经验探讨了在州和地方一级提供服务的好处和问题，并介绍了OSU如何应对这些问题。

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《The Reference Librarian》 |2006年第96期|共18页
作者
Ruth Vondracek;
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原文格式 PDF
正文语种 eng
中图分类图书馆学、图书馆事业;
关键词
Digital reference; chat reference; virtual reference; digital reference consortia; statewide reference services; multi-type library services; Oregon State University Libraries; L-net; Answerland;

机译：数字参考;聊天参考;虚拟参考;数字参考联合体;全州参考服务;多类型图书馆服务;俄勒冈州立大学图书馆;L-net;答案;

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1. Balancing Statewide and Local Digital Reference Service [J] . Ruth Vondracek The Reference Librarian . 2006,第95a96期

机译：平衡州和地方数字参考服务
2. A decade of data from a specialist statewide child and adolescent eating disorder service: does local service access correspond with the severity of medical and eating disorder symptoms at presentation? [J] . Jeremy Alman, Kimberley J Hoiles, Hunna J Watson, Journal of Eating Disorders . 2014,第1期

机译：来自全州的儿童和青少年饮食失调服务专家的十年数据：当地服务的访问是否与就诊时出现的医疗和饮食失调症状的严重程度相对应？
3. What's Next For Statewide Digital Reference [J] . Tucker-Raymond Caleb OLA Quarterly . 2014,第4期

机译：州级数字参考的下一步是什么
4. Evaluation of a Statewide Collaborative Chat-Based Reference Service: Approaches and Directions [C] . Jeffrey Pomerantz, Charles R. McClure American Society for Information Science and Technology(ASISamp;T) Annual Meeting(ASIST 2004) vol.41; 20041112-17; Providence,RI(US) . 2004

机译：评估基于州协作聊天的全州参考服务：方法和方向
5. User perceptions of digital reference services. [D] . Mon, Lorri M. 2006

机译：用户对数字参考服务的看法。
6. A decade of data from a specialist statewide child and adolescent eating disorder service: does local service access correspond with the severity of medical and eating disorder symptoms at presentation? [O] . Jeremy Alman, Kimberley J Hoiles, Hunna J Watson, 2014

机译：来自全州儿童和青少年饮食失调服务专家的十年数据：就诊时当地服务的获取是否与医疗和饮食失调症状的严重程度相对应？
7. The Current State of Digital Reference: Validation of a General Digital Reference Model through a Survey of Digital Reference Services [O] . Pomerantz Jeffrey, Nicholson Scott, Belanger Yvonne 2005

机译：数字参考的当前状态：通过对数字参考服务的调查验证通用数字参考模型
8. Measuring Michigan Local and Statewide Transit Levels of Service. Final Report [R] . Hecke, S V, Baumgartner, D 2014

机译：衡量密歇根州本地和全州的过境服务水平。总结报告

Balancing Statewide and Local Digital Reference Service

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