Customer service in equine veterinary medicine. (Special Issue: Practice management.)

Blach E. L.

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Customer service in equine veterinary medicine. (Special Issue: Practice management.)

机译：马兽医学的客户服务。（特刊：实践管理。）

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This article explores customer service in equine veterinary medicine. It begins with a discussion about the differences between customers and clients in veterinary medicine. An overview of the nature of the veterinary-client-patient relationship and its effects on the veterinarian's services sheds light on how to evaluate your customer service. The author reviews a study performed in 2007 that evaluated 24 attributes of customer service and their importance to clients of equine veterinarians in their decision to select a specific veterinarian or hospital. The article concludes with an overview of how to evaluate your customer service in an effort to optimize your service to achieve customer loyalty.

机译：本文探讨了马兽医学的客户服务。首先讨论客户与客户在兽药方面的差异。兽医-客户-病人关系的性质及其对兽医服务的影响的概述为如何评估您的客户服务提供了启示。作者回顾了2007年进行的一项研究，该研究评估了客户服务的24个属性以及它们在选择特定兽医或医院的决策中对马兽医客户的重要性。本文最后概述了如何评估您的客户服务，以优化您的服务以获得客户忠诚度。

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《The Veterinary Clinics of North America. Equine Practice》 |2009年第3期|共12页
作者
Blach E. L.;
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原文格式 PDF
正文语种 eng
中图分类动物医学（兽医学）;
关键词
consumer satisfaction; consumers; effects; reviews; veterinarians; veterinary medicine; veterinary practice; horses; USA;

机译：消费者满意度;消费者;影响;评价;兽医;兽医;兽医;马;美国;

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1. Customer service in equine veterinary medicine. (Special Issue: Practice management.) [J] . Blach E. L. The Veterinary Clinics of North America. Equine Practice . 2009,第3期

机译：马兽医学的客户服务。（特刊：实践管理。）
2. Gender shifts in equine veterinary practice. (Special Issue: Practice management.) [J] . Heinke M. L., Sabo C. The Veterinary Clinics of North America. Equine Practice . 2009,第3期

机译：马兽医实践中的性别变化。（特刊：实践管理。）
3. Mergers and acquisitions involving equine veterinary practices. (Special Issue: Practice management.) [J] . Jackman B. R., McCafferty O. E. The Veterinary Clinics of North America. Equine Practice . 2009,第3期

机译：涉及马兽医业务的并购。（特刊：实践管理。）
4. Understanding and Using the Equine Veterinary Technician: the Key to a High-Performance Equine Practice [C] . Deborah B. Reeder Annual Convention of the American Association of Equine Practitioners . 2005

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5. Companion animal veterinary services in Australia: Environment, marketing practices and performance. [D] . Baguley, John. 2009

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7. PRICES AND PRICING POLICIES FOR SMALL ANIMAL AND EQUINE VETERINARY SERVICES: A STUDY OF TEACHING HOSPITALS AND MICHIGAN PRIVATE PRACTICES DURING 2000 [O] . Lloyd James W., Leeper Delta, Donovan Debra, 100

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Customer service in equine veterinary medicine. (Special Issue: Practice management.)

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