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Why is quality improving continuously? An integrated perspective of institution theory and the resource-based view of the firm

机译：为什么质量不断提高？制度理论与企业资源基础观的整合视角

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In this paper, we seek to answer a fundamental question: Why is quality improving continuously? Quality improvement is a goal that firms always pursue. Previous research on quality improvement centred mostly on total quality management (TQM), which emphasises a customer-oriented activity that relies on continuous devotion to quality improvement throughout a whole company. Yet, the mechanism of quality improvement is not well understood. This article draws on an integrated perspective of institutional theory and the resource-based view of the firm, highlighting the importance of resource exploitation based on an institution. We further argue that a hereditary institution can facilitate trust development, which in turn results in an advantageous endogenous resource, i.e., self-reinforcing human capital, supporting continuous quality improvement. To examine this argument, we draw on a case study of Largan Precision, the world's largest aspherical optical plastic lens supplier, to illustrate its successful mechanism of quality improvement. Finally, conclusion and implications for theory and practice are presented.
机译：在本文中，我们试图回答一个基本问题：为什么质量不断提高？质量改进是企业始终追求的目标。先前有关质量改进的研究主要集中在全面质量管理（TQM）上，后者强调以客户为导向的活动，该活动依赖于整个公司对质量改进的持续投入。然而，质量改善的机制还没有被很好地理解。本文借鉴了制度理论和企业基于资源的观点的综合观点，强调了基于制度的资源开发的重要性。我们进一步指出，世袭机构可以促进信任的发展，进而产生有利的内生资源，即自我强化的人力资本，支持持续的质量改进。为了检验这一论点，我们以全球最大的非球面光学塑料透镜供应商Largan Precision的案例研究为例，说明其成功的质量改进机制。最后，提出了结论和对理论和实践的启示。

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