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The re-structuring of the nformation technology nfrastructure library (ITIL) mplementation using knowledge anagement framework

机译：使用知识分析框架对信息技术基础架构库（ITIL）实施进行重组

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摘要

Purpose - The purpose of this paper is to provide reinforcement for ITIL V 2,0 implementation process through knowledge management principles embedded in enterprise management-engineering framework (EMEF). Design/methodology/approach - EMEF has been amended to include knowledge management (KM) activities that are imperative for a melioration of ITIL implementation. The framework of four domains has been documented in detail Additionally, the three major amendments of structure, architecture, and context have been suggested for a configuration management database (CMDB) to comply with KM principles. Findings - There are strong indications that implementing ITIL by following the system-thinking approach may add and sustain competitive advantage This may be achieved through the leveraging of knowledge, improvement of core competencies, and fostering a customer-consciousness approach. The apprehension of knowledge continuum components, and the differentiation between knowledge types, are critical for fortifying the ITIL process path and supporting the decision-making process throughout ITIL implementation. The four layers of the integrative management domain will significantly contribute to the tuning of operational misalignment between IT and business, and the betterment of the employee and processes effectiveness. The similarities found between ontology objects and CMDB configuration items will raise CMDB information to a higher level of conceptualization. Originality/value - This paper will be valuable for ITIL customers, decision makers, and implementers by providing a more complete framework allowing organizations to attain effectiveness, efficiency and innovation throughout ITIL implementation.
机译：目的-本文的目的是通过嵌入在企业管理工程框架（EMEF）中的知识管理原则为ITIL V 2,0的实施过程提供增强。设计/方法/方法-EMEF已被修改为包括知识管理（KM）活动，这些活动对于改善ITIL实施势在必行。已详细记录了四个域的框架。此外，已建议对结构，体系结构和上下文进行三项主要修订，以使配置管理数据库（CMDB）符合KM原则。调查结果-有充分的迹象表明，遵循系统思维方法来实施ITIL可能会增加并维持竞争优势。这可以通过利用知识，提高核心竞争力以及培养客户意识方法来实现。对知识连续性组成部分的理解以及知识类型之间的区别，对于加强ITIL流程路径和支持整个ITIL实施过程中的决策过程至关重要。集成管理域的四个层次将极大地有助于调整IT与业务之间的操作失调，以及改善员工和流程的有效性。在本体对象和CMDB配置项之间发现的相似性将使CMDB信息提高到更高的概念化水平。原创性/价值-本文将为ITIL客户，决策者和实施者提供有价值的参考，因为它提供了一个更完整的框架，使组织可以在整个ITIL实施过程中实现有效性，效率和创新。

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