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首页> 外文期刊>VINE >Knowledge management challenges for nongovernment organizations: The health and disability sector in New Zealand
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Knowledge management challenges for nongovernment organizations: The health and disability sector in New Zealand

机译：非政府组织的知识管理挑战：新西兰的健康和残疾部门

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摘要

The introduction of competitive tendering and contracting and a lack of transparent funding processes has seen a move towards greater contestability of services in the nongovernment organization (NGO) sector. To ameliorate this situation requires a sound understanding of knowledge management (KM) practices. However, not all NGOs have been equally successful at embracing KM principles. The purpose of this paper, therefore, is to explore the KM challenges faced by New Zealand NGOs in the health and disability sector. Design/methodology/approach: Using qualitative research methods, specifically interpretive case study research, the authors studied the KM practices of nine NGOs in the health and disability sector in New Zealand. Qualitative data were obtained from documents and semi-structured interviews following a dramaturgical approach. Findings: The findings suggest many barriers to successful implementation of KM in NGOs; some of the most important ones being related to organizational structure and culture. Specifically, tensions between local and national organizational branches, difficulty integrating volunteers and complex funding arrangements are key challenges faced by NGOs in the health and disability sector. Originality/value: Existing literature suggests that volunteer turnover is a serious impediment to successful KM implementation. The authors' research suggests that volunteer integration, more so than turnover, is an issue. The research also reports on an underlying tension between commercialization and the inherent service culture of the sector. This paper makes recommendations for improved volunteer management and suggests that there is a clear opportunity for better KM systems and practices in the NGO sector.
机译：引入竞争性招标和合同制以及缺乏透明的筹资流程，已经使非政府组织（NGO）部门的服务更具竞争性。要改善这种情况，需要对知识管理（KM）的实践有充分的了解。但是，并非所有非政府组织在采用知识管理原则方面都取得了同样的成功。因此，本文的目的是探讨新西兰非政府组织在健康和残疾领域所面临的知识管理挑战。设计/方法/方法：作者采用定性研究方法，特别是解释性案例研究，研究了新西兰健康与残疾领域的9个非政府组织的知识管理实践。使用戏剧性方法从文件和半结构化访谈中获取定性数据。调查结果：调查结果表明，在非政府组织中成功实施知识管理存在许多障碍;一些最重要的因素与组织结构和文化有关。具体而言，地方和国家组织部门之间的紧张关系，难以整合志愿者和复杂的筹资安排是卫生和残疾领域非政府组织面临的主要挑战。原创性/价值：现有文献表明，志愿人员离职严重阻碍了知识管理的成功实施。作者的研究表明，志愿人员融合，而不是人员流动，是一个问题。该研究还报告了商业化与该部门固有的服务文化之间的潜在矛盾。本文提出了改善志愿者管理的建议，并提出了在非政府组织部门中更好的知识管理系统和实践的明显机会。

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