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首页> 外文期刊>The International journal of pharmacy practice >A qualitative exploration of opinions on the community pharmacists' role amongst the general public in Scotland
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A qualitative exploration of opinions on the community pharmacists' role amongst the general public in Scotland

机译：对苏格兰公众中社区药剂师角色的观点的定性探索

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Objective To understand members of the public's opinions and experiences of pharmacy services. Method This exploratory study employed qualitative methods. Five focus groups were conducted with 26 members of the public resident in Scotland in March 2010. The groups comprised those perceived to be users and non-users of community pharmacy. A topic guide was developed to prompt discussion. Each focus group was recorded, transcribed, anonymised and analysed using thematic analysis. Key findings Participants made positive comments about pharmacy services although many preferred to see a general practitioner (GP). Participants discussed using pharmacies for convenience, often because they were unable to access GPs. Pharmacists were perceived principally to be suppliers of medicine, although there was some recognition of roles in dealing with minor ailments and providing advice. For those with serious and long-standing health matters GPs were usually the professional of choice for most health needs. Community pharmacy was seen to offer incomplete services which did not co-ordinate well with other primary-care services. The pharmacy environment and retail setting were not considered to be ideal for private healthcare consultations. Conclusions This study suggests that despite recent initiatives to extend the role of community pharmacists many members of the general public continue to prefer a GP-led service. Importantly GPs inspire public confidence as well as offering comprehensive services and private consultation facilities. Improved communication and information sharing between community pharmacists and general practice could support community pharmacist-role expansion.
机译：目的了解公众对药房服务的看法和经验。方法本探索性研究采用定性方法。 2010年3月，与26位苏格兰公共居民组成了五个焦点小组。这些小组包括被认为是社区药房使用者和非使用者的人群。开发了主题指南来促进讨论。每个专题组均被记录，转录，匿名化并使用主题分析进行分析。主要发现参与者对药房服务发表了积极的评论，尽管许多人更愿意去看全科医生。参加者讨论使用药店是为了方便，通常是因为他们无法访问GP。尽管人们已经认识到在处理小病和提供建议方面的作用，但药剂师主要被认为是药品的供应商。对于那些患有严重和长期健康问题的人，全科医生通常是满足大多数健康需求的专业人士。人们认为社区药房提供的服务不完整，无法与其他初级保健服务很好地协调。药房环境和零售环境被认为不是私人医疗咨询的理想选择。结论该研究表明，尽管最近采取了扩大社区药师作用的举措，但许多普通民众仍然喜欢由GP领导的服务。重要的是，GP可以激发公众的信心，并提供全面的服务和私人咨询设施。社区药师与一般执业人员之间更好的沟通和信息共享可以支持社区药师的角色扩展。

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