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Community pharmacy in the United Arab Emirates: characteristics and workforce issues.

机译:阿拉伯联合酋长国的社区药房:特征和劳动力问题。

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OBJECTIVES: To determine the characteristics and workforce issues of community pharmacy practice in the United Arab Emirates (UAE). METHODS: Data collection was by anonymous cross-sectional survey. Questionnaires were distributed by hand to 700 community pharmacies to collect information about the participating pharmacists, pharmacy characteristics, the types of products and professional pharmacy services available to patients, and the barriers to offering professional services. KEY FINDINGS: A total of 344 pharmacists (49%) responded. Most were male (64%), had been in practice for less than 10 years (mean = 9.3, 95% confidence interval (CI) = 8.4-10.0) and were trained in India (35%) or Egypt (15%). The pharmacies were open for business 7 days/week (mean = 6.8, 95% CI = 6.7-8.8) with an average working day of 13 h (mean = 12.9, 95% CI = 12.7-13.2) and were mostly owned by independent non-pharmacists (70%). The pharmacies employed on average 2.6 full-time-equivalent (FTE) pharmacists (95% CI = 2.3-2.8) with 74% employing 1.8 FTE pharmacy assistants (95% CI = 1.7-2.0) and 47% employing trainee pharmacists (mean = 1.8 FTE, 95% CI = 1.6-2.0). Around three-quarters of the pharmacies dispensed fewer than 100 prescriptions (75%) and responded to fewer than 100 requests for over-the-counter medicines (69%) per day. Most pharmacists encountered limited immediate access to up-to-date resources. CONCLUSIONS: This is the first study to explore the characteristics of community pharmacy practice in the UAE. The study provides baseline data which are critical to inform the development of strategies to improve the quality of community pharmacy services in the UAE.
机译:目的:确定阿拉伯联合酋长国(UAE)社区药房实践的特征和劳动力问题。方法:通过匿名横断面调查收集数据。问卷被手工分发给700家社区药房,以收集有关参与药师,药房特征,患者可用的产品类型和专业药房服务以及提供专业服务的障碍的信息。主要发现:共有344位药剂师(49%)回答。多数是男性(64%),实践不到10年(平均= 9.3,95%置信区间(CI)= 8.4-10.0),并在印度(35%)或埃及(15%)接受过培训。药房每周营业7天(平均= 6.8,95%CI = 6.7-8.8),平均工作日为13小时(平均= 12.9,95%CI = 12.7-13.2),并且大多由独立非药剂师(70%)。药房平均雇用2.6名全职当量(FTE)药剂师(95%CI = 2.3-2.8),其中74%雇用1.8名FTE药剂师助理(95%CI = 1.7-2.0)和47%雇用见习药剂师(均值= 1.8 FTE,95%CI = 1.6-2.0)。大约四分之三的药房每天分发少于100张处方(75%),并回应少于100份对非处方药的请求(69%)。大多数药剂师遇到的立即访问最新资源的机会有限。结论:这是首次探索阿联酋社区药房实践特征的研究。这项研究提供了基准数据,这些数据对于指导提高阿联酋社区药房服务质量的策略的制定至关重要。

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