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首页> 外文期刊>The International journal of pharmacy practice >Patients' experience of hospital pharmaceutical services.
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Patients' experience of hospital pharmaceutical services.

机译：患者对医院药物服务的经验。

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OBJECTIVE: This study aimed to investigate inpatients' and outpatients' need for information about medication, to what extent those needs were addressed and patient attitudes regarding pharmaceutical services. METHOD: Self-administered questionnaires were distributed to a sample of outpatients and inpatients in a UK district general hospital. Themes included satisfaction with information given about medication, potential confusion over medication prescribed by the general practitioner and by the hospital, access to a member of the pharmacy team and preferences on how information on medication should be given. KEY FINDINGS: Ninety-one outpatient and 126 inpatient questionnaires were available for analysis. All outpatients who responded acknowledged that they were told how long they might need to wait for their medicines to be dispensed, although approximately one-fifth felt they had to wait a long time. Nearly three-quarters of outpatients felt there was an opportunity to ask medication-related questions of the pharmacy team. Nearly three-quarters of inpatients reported they were encouraged to bring into any hospital any medication they were taking at home. Twenty-eight per cent of 95 inpatients reported that some of their existing medication was stopped while in hospital. For the inpatients who received information about new medication, this was explained to the patient verbally (76%) and both verbally and in writing (22%). Forty-two per cent of inpatients (and 36% of outpatients) expressed a preference to receive information about medication both verbally and in writing. Thirty-five (32%) of 110 inpatients were not aware that a pharmacy team had a presence on the ward. CONCLUSIONS: Overall the majority of both in- and outpatients appeared to be receiving appropriate pharmaceutical services. There is a need to raise the profile of the pharmacy team in regards to provision of medication advice for inpatients. Consideration needs to be given to better provision of written information about medication for patients.
机译：目的：本研究旨在调查住院患者和门诊患者对药物信息的需求，满足这些需求的程度以及患者对药物服务的态度。方法：将自我管理的问卷分发给英国地区综合医院的门诊病人和住院病人。主题包括对药物信息的满意度，全科医生和医院对药物可能造成的混淆，与药房团队成员的接触以及对应如何提供药物信息的偏好。主要调查结果：可供分析的门诊有91位患者和126位住院患者问卷。所有答复的门诊患者都承认，他们被告知可能需要等待多长时间才能分配药物，尽管大约五分之一的人认为他们必须等待很长时间。将近四分之三的门诊患者感到有机会向药房团队询问与药物有关的问题。近四分之三的住院患者报告说，他们被鼓励将自己在家服用的任何药物带入任何医院。 95位住院患者中有28％报告说，他们现有的某些药物在住院期间被停药。对于收到有关新药信息的住院患者，这是通过口头（76％）以及通过口头和书面形式（22％）向患者进行解释的。 42％的住院患者（和36％的门诊患者）表示愿意通过口头和书面方式接收有关药物的信息。 110名住院患者中有35名（32％）不知道药房里有病房。结论：总体而言，大多数住院和门诊患者似乎都在接受适当的药物服务。有必要提高药房团队在为住院患者提供药物建议方面的形象。需要考虑更好地为患者提供有关药物的书面信息。

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