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首页> 外文期刊>Journal of Applied Psychology >Decelerating the Diminishing Returns of Citizenship on Task Performance: The Role of Social Context and Interpersonal Skill
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Decelerating the Diminishing Returns of Citizenship on Task Performance: The Role of Social Context and Interpersonal Skill

机译：降低公民的工作绩效回报率：社交环境和人际交往能力的作用

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摘要

Recent scholarship on citizenship behavior demonstrates that engaging too often in these behaviors comes at the expense of task performance. In order to examine the boundary conditions of this relationship, we used resource allocatioh and social exchange theories to build predictions regarding moderators of the curvilinear association between citizenship and task performance. We conducted a field study of 366 employees, in which we examined the relationship between the frequency of interpersonal helping behavior and task performance and tested for the moderating influences of 3 social context features (social density, interdependence, and social support) and of employees' levels of interpersonal skill. Results provided corroborating evidence of the diminishing returns between citizenship and task performance. Further, these diminishing returns were decelerated when contexts were characterized by high interdependence and social density and when employees possessed strong interpersonal skills. Implications for extending future citizenship theory and research to incorporate curvilinearity are presented.
机译：最近关于公民行为的研究表明，过多地参与这些行为是以牺牲工作表现为代价的。为了检查这种关系的边界条件，我们使用资源分配和社会交换理论来建立有关公民与任务绩效之间的曲线关联主持人的预测。我们对366名员工进行了实地研究，研究了人际关系帮助行为的频率与任务绩效之间的关系，并测试了3种社会环境特征（社会密度，相互依存和社会支持）和员工人际交往能力水平。结果提供了确凿的证据，证明了公民身份与任务绩效之间的收益递减。此外，当背景具有高度的相互依赖性和社会密度时，以及员工具有很强的人际交往能力时，这些递减的回报就会减少。提出了扩展未来公民身份理论和研究以纳入曲线的含义。

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