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首页> 外文期刊>Journal of Applied Psychology >Effects of Message, Source, and Context on Evaluations of Employee Voice Behavior
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Effects of Message, Source, and Context on Evaluations of Employee Voice Behavior

机译：消息，来源和上下文对员工话语行为评估的影响

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摘要

Although employee voice behavior is expected to have important organizational benefits, research indicates that employees voicing their recommendations for organizational change may be evaluated either positively or negatively by observers. A review of the literature suggests that the perceived efficacy of voice behaviors may be a function of characteristics associated with the (a) source, (b) message, and (c) context of the voice event. In this study, we manipulated variables from each of these categories based on a model designed to predict when voice will positively or negatively impact raters' evaluations of an employee's performance. To test our model, we conducted 3 laboratory studies in which we manipulated 2 source factors (voicer expertise and trustworthiness), 2 message factors (recommending a solution and positively vs. negatively framing the message), and 2 context factors (timing of the voice event and organizational norms for speaking up vs. keeping quiet). We also examined the mediating effects of liking, prosocial motives, and perceptions that the voice behavior was constructive on the relationships between the source, message, and context factors and performance evaluations. Generally speaking, we found that at least one of the variables from each category had an effect on performance evaluations for the voicer and that most of these effects were indirect, operating through one or more of the mediators. Implications for theory and future research are discussed.
机译：尽管预计员工的言语举止会给组织带来重要的好处，但研究表明，观察员对员工表达其对组织变革的建议的态度可以得到正面或负面的评价。对文献的回顾表明，语音行为的感知功效可能是与语音事件的（a）来源，（b）消息和（c）上下文相关的特征的函数。在这项研究中，我们基于一个模型来操纵来自每个类别的变量，该模型旨在预测语音何时将对评分者对员工绩效的评估产生正面或负面影响。为了测试我们的模型，我们进行了3个实验室研究，其中我们操纵了2个来源因素（语音专业知识和可信赖度），2个消息因素（推荐解决方案以及对消息构架的积极性和否定性）和2个上下文因素（语音的时间选择）大声疾呼与保持沉默的活动和组织规范）。我们还研究了喜好，亲社会动机和声音行为对来源，信息，情境因素与绩效评估之间的关系具有建设性的看法的中介作用。一般而言，我们发现每个类别中的至少一个变量对发声者的绩效评估有影响，并且这些影响中的大多数是间接的，通过一个或多个介体起作用。讨论了对理论和未来研究的意义。

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