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首页> 外文期刊>Journal of Applied Psychology >Too Drained to Help: A Resource Depletion Perspective on Daily Interpersonal Citizenship Behaviors
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Too Drained to Help: A Resource Depletion Perspective on Daily Interpersonal Citizenship Behaviors

机译：太费力了：资源枯竭的日常人际公民行为的观点

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摘要

This article explores the role of within-person fluctuations in employees' daily surface acting and subsequent personal energy resources in the performance of organizational citizenship behaviors directed toward other individuals in the workplace (OCBI). Drawing on ego depletion theory (Muraven & Baumeister, 2000), we develop a resource-based model in which surface acting is negatively associated with daily OCBIs through the depletion of resources manifested in end-of-day exhaustion. Further integrating ego depletion theory, we consider the role of employees' baseline personal resource pool, as indicated by chronic exhaustion, as a critical between-person moderator of these within-person relationships. Using an experience-sampling methodology to test this model, we found that surface acting was indirectly related to coworker ratings of OCBI through the experience of exhaustion. We further found that chronic levels of exhaustion exacerbated the influence of surface acting on employees' end-of-day exhaustion. These findings demonstrate the importance of employees' regulatory resource pool for combating depletion and maintaining important work behaviors. Implications for theory and practice are discussed.
机译：本文探讨人际波动在员工日常表面行为和随后的个人能源中的作用，这些绩效在针对工作场所其他人的组织公民行为的表现中（OCBI）。借鉴自我耗竭理论（Muraven＆Baumeister，2000），我们开发了一种基于资源的模型，其中表面作用与日常OCBI的负相关关系是通过日终耗尽而表现出来的。进一步整合自我耗竭理论，我们认为长期疲惫表明员工的基线个人资源库是这些人际关系的重要人际调节者。使用经验抽样方法来测试此模型，我们发现通过疲劳的经验，表面行为与OCBI的同事评级间接相关。我们进一步发现，长期疲惫会加剧表面行为对员工的工作日疲惫的影响。这些发现表明，员工的监管资源库对于打击消耗和维持重要的工作行为至关重要。讨论了对理论和实践的影响。

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