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首页> 外文期刊>Journal of Applied Psychology >Who Strikes Back? A Daily Investigation of When and Why Incivility Begets Incivility
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Who Strikes Back? A Daily Investigation of When and Why Incivility Begets Incivility

机译：谁反击？何时以及为何不活跃导致不活跃的每日调查

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摘要

Incivility at work-low intensity deviant behaviors with an ambiguous intent to harm-has been on the rise, yielding negative consequences for employees' well-being and companies' bottom-lines. Although examinations of incivility have gained momentum in organizational research, theory and empirical tests involving dynamic, within-person processes associated with this negative interpersonal behavior are limited. Drawing from ego depletion theory, we test how experiencing incivility precipitates instigating incivility toward others at work via reduced self-control. Using an experience sampling design across 2 work weeks, we found that experiencing incivility earlier in the day reduced one's levels of self-control ( captured via a performance-based measure of self-control), which in turn resulted in increased instigated incivility later in the day. Moreover, organizational politics-a stable, environmental factor-strengthened the relation between experienced incivility and reduced self-control, whereas construal level-a stable, personal factor-weakened the relation between reduced self-control and instigated incivility. Combined, our results yield multiple theoretical, empirical, and practical implications for the study of incivility at work.
机译：在工作中表现出含糊不清的低强度，轻度偏差行为的不稳定性一直在上升，这对员工的福祉和公司的底线产生了负面影响。尽管在组织研究中，对不文明行为的检查已获得动力，但涉及与这种消极的人际交往行为相关的动态，人际交往过程的理论和实证检验仍然受到限制。从自我耗竭理论出发，我们测试了体验不活跃感如何沉淀，从而通过减少自我控制来促进工作中对他人的不活跃感。通过在两个工作周内进行经验抽样设计，我们发现在一天中的早些时候经历不文明行为会降低一个人的自我控制水平（通过基于绩效的自我控制来衡量），从而导致后来的激进的不文明行为增加。那天。此外，组织政治-一种稳定的环境因素-加强了经验丰富的不文明行为与减少的自我控制之间的关系，而组织政治-一种稳定的个人因素-削弱了自我控制减少与煽动性不活跃之间的关系。综合起来，我们的结果对工作中的不活跃性研究产生了多个理论，经验和实践意义。

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