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The impact of knowledge management processes on organisational performance - The case of the airline industry

机译：知识管理流程对组织绩效的影响-航空业的案例

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摘要

Purpose - The purpose of this paper is to evaluate knowledge management (KM) processes and to investigate their impact on organisational performance (OP) within the context of the airline industry (AI). Design/methodology/approach - An inductive and deductive qualitative approach was used based on a preliminary study. A pilot study was conducted which involved the use of interviews as a primary data collection method. Content analysis was used to extract and analyse themes from the data. Findings - The study showed that knowledge usage is the most influential aspect of KM in terms of the impact on OP. Moreover, the study revealed that knowledge transfer is a common KM process employed by organisations. Research limitations/implications - This study outlined the findings of a pilot study which aimed to test a proposed conceptual model and to provide an initial understanding of the interrelationships between KM processes and OP. To this end, a number of interviews were conducted in order to consolidate a conceptual model. As such, the nature of this preliminary study imposed some time and context limitations. These limitations will be dealt within later stages of the research journey. Originality/value - The value of the study is generated from the extensive review of the literature it provided which enhanced proposing a conceptual model that was initially tested with the aim of defining an appropriate KM processes within a unique and yet untested context as well as describing the impact of these processes on OP. Determination of KM processes is expected to set a guideline for future research in the AI.
机译：目的-本文的目的是评估知识管理（KM）流程，并研究其在航空业（AI）范围内对组织绩效（OP）的影响。设计/方法/方法-在初步研究的基础上，采用了归纳和演绎定性方法。进行了一项试点研究，其中涉及将访谈作为主要的数据收集方法。内容分析用于从数据中提取和分析主题。结果-研究表明，就对OP的影响而言，知识使用是KM最有影响力的方面。此外，研究表明，知识转移是组织采用的常见知识管理过程。研究的局限性/意义-本研究概述了一项初步研究的结果，该研究旨在测试提议的概念模型并初步了解KM过程与OP之间的相互关系。为此，进行了一些访谈，以巩固概念模型。因此，这项初步研究的性质施加了一些时间和上下文限制。这些限制将在研究过程的后期阶段解决。原创性/价值-该研究的价值来自对它提供的文献的广泛审查，从而增强了提出一个概念模型的建议，该模型最初经过测试，目的是在独特但未经测试的环境中定义适当的KM过程并描述这些流程对OP的影响。 KM过程的确定有望为AI的未来研究设定指南。

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