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Helping tomorrow's health care consumers

机译:帮助明天的医疗保健消费者

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摘要

Health care is changing dramatically for those who seek care and for those who deliver it. The Patient Protection and Affordable Care Act will bring health care coverage to millions of consumers who previously could not afford or did not want health insurance. For many people, the health benefit exchange experience will present them with a variety of choices and complexities to consider. These choices will be very individual and difficult. Others may need to make health care decisions, as individuals, perhaps for the first time. Tomorrow's health care consumers will reflect great diversity in race, ethnicity, language, and culture. They will have varying experience and confidence to make health care decisions. Tomorrow's health care consumers will be asked to make many difficult health care decisions and become more personally and financially accountable for their decisions. Experience and research has demonstrated that consumers are currently being overwhelmed by the flood of information they receive and by all the decisions they need to make. Tomorrow's health care consumers will need, more than ever, simple, accessible, understandable, and actionable health communications.
机译:对于寻求护理的人和提供护理的人来说,医疗保健正在发生巨大变化。 《患者保护和负担得起的护理法》将为数百万以前买不起或不想要健康保险的消费者提供医疗保健服务。对于许多人来说,健康利益交换的经验将为他们提供多种选择和考虑的复杂性。这些选择将非常个人化和困难。其他人可能需要首次作为个人做出医疗保健决定。明天的医疗保健消费者将反映出种族,种族,语言和文化的巨大差异。他们将有不同的经验和信心来做出医疗保健决定。明天的医疗保健消费者将被要求做出许多困难的医疗保健决定,并对他们的决定承担更多的个人和财务责任。经验和研究表明,目前,消费者对收到的大量信息以及需要做出的所有决策感到不知所措。明天的医疗保健消费者将比以往任何时候都更需要简单,可访问,可理解和可行的健康交流。

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