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首页> 外文期刊>Journal of health communication >The development of a health literacy assessment tool for health plans.
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The development of a health literacy assessment tool for health plans.

机译：为卫生计划开发卫生知识评估工具。

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Despite growing information on the magnitude and consequences of low health literacy, there is little information about the role health plans are playing and the activities they undertake to address this problem. Our goal was to develop a health literacy organizational assessment tool for health plans that could be used as a benchmark and encourage further work. The existing tool consists of six evaluation areas: (1) information for membersavigation; (2) member services/communication; (3) web navigation; (4) forms; (5) nurse call line; and (6) nurse case/disease management. During May and June, 2009, a pilot was conducted with eight diverse health plans, including national, regional, and local plans serving commercial, Medicare, and/or Medicaid members. After incorporating feedback from the pilot, the full assessment was launched in June 2009. Feedback from the participating plans has been very positive about using this tool as a benchmark and using the results to help strengthen health literacy efforts within their health plans. The variety of health plans that have utilized this assessment tool suggests that widespread use is possible. Evaluation of health literacy efforts using this comprehensive tool can help bring attention to areas in need of improvement and help plans better engage consumers in their own health.
机译：尽管关于低健康素养的严重程度和后果的信息越来越多，但有关健康计划所起的作用以及为解决这一问题而开展的活动的信息很少。我们的目标是为健康计划开发健康素养组织评估工具，该工具可以用作基准并鼓励进一步的工作。现有工具包括六个评估领域：（1）会员/导航信息; （2）会员服务/沟通; （3）网页导航; （4）表格; （5）护士电话专线; （6）护理案例/疾病管理。在2009年5月和6月期间，针对八个商业计划进行了一项试点，包括为商业，医疗保险和/或医疗补助成员提供服务的国家，地区和地方计划。在吸收了试点工作的反馈意见之后，于2009年6月启动了全面评估。参与计划的反馈意见非常积极，认为使用该工具作为基准，并利用结果帮助在其卫生计划中加强卫生扫盲工作。利用该评估工具的各种健康计划表明，广泛使用是可能的。使用此综合工具评估健康素养的工作，可以使人们关注需要改进的领域，并帮助计划使消费者更好地参与其自身的健康。

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