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首页> 外文期刊>Journal of Manufacturing Technology Management >An integrated framework for ISO 9000 motivation, depth of ISO implementation and firm performance: The case of Taiwan
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An integrated framework for ISO 9000 motivation, depth of ISO implementation and firm performance: The case of Taiwan

机译：ISO 9000动机，ISO实施的深度和企业绩效的综合框架：以台湾为例

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摘要

Purpose - The purpose of this study is to empirically examine whether business can benefit from ISO 9000, and examines how motivation impacts the depth of ISO 9000 implementation and how the depth of ISO 9000 implementation impacts a firm's performance in Taiwan. Design/methodology/approach - A survey questionnaire was mailed to the 1,668 companies with ISO 9000 certification, and a total of 441 usable responses were returned. Using a structural equation model, this study empirically examines the relationship between ISO 9000 motivation and ISO 9000 implementation depth and how implementation depth influences firm performance. Findings - The results demonstrate that a positive relationship exists between the extent to which companies implement ISO 9000 and firm performance. Additionally, internal motivation fully mediates the relationship between external motivation and ISO implementation depth. Furthermore, the implementation of ISO 9000 directly and positively influences operational performance and indirectly affects market performance, in turn positively impacting business performance. Originality/value - This study represents a first attempt to construct a conceptual framework that integrates the motivations behind implementing ISO 9000 certification, the implementation depth underlying processes, and ISO 9000 performance.
机译：目的-这项研究的目的是从经验上检验企业是否可以从ISO 9000中受益，并检验动机如何影响ISO 9000实施的深度以及ISO 9000实施的深度如何影响台湾的公司绩效。设计/方法/方法-向1668家获得ISO 9000认证的公司邮寄了调查问卷，并且总共返回了441个可用答复。本研究使用结构方程模型，通过经验检验了ISO 9000动机与ISO 9000实施深度之间的关系以及实施深度如何影响企业绩效。调查结果-结果表明，公司实施ISO 9000的程度与公司绩效之间存在正相关关系。此外，内部动机充分调解了外部动机与ISO实施深度之间的关系。此外，ISO 9000的实施直接和积极地影响运营绩效，间接地影响市场绩效，进而对业务绩效产生积极影响。原创性/价值-这项研究代表了构建概念框架的首次尝试，该框架整合了实施ISO 9000认证，基础流程的实施深度和ISO 9000性能背后的动机。

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