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首页> 外文期刊>Journal of occupational health psychology >The role of punishment and reward sensitivity in the emotional labor process: A within-person perspective
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The role of punishment and reward sensitivity in the emotional labor process: A within-person perspective

机译：惩罚和奖励敏感性在情感劳动过程中的作用：人内视角

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In this diary study, we tested the possibility that dispositional reward and punishment sensitivity, two central constructs of reinforcement sensitivity theory, would modify the relationship between emotional labor and job-related well-being (i.e., work engagement, emotional exhaustion, depersonalization). Specifically, based on a social functional account of emotion, we hypothesized that surface acting entails the risk of social disapproval and therefore may be more detrimental for high than for low punishmentsensitive individuals. In contrast, deep acting is hypothesized to hold the promise of social approval and therefore may be more beneficial for high than for low reward-sensitive individuals. Hypotheses were tested in a sample of 237 service workers (N = 1,584 daily reports) who completed a general survey and daily surveys over the course of 10 working days. Multilevel analyses showed that surface acting was detrimental to well-being, and more strongly so for high than for low punishment-sensitive individuals. The results are consistent with the idea that heightened sensitivity to social disapproval aggravates the negative effects of surface acting.
机译：在这项日记研究中，我们测试了性格奖励和惩罚敏感性（强化敏感性理论的两个主要结构）是否会改变情绪劳动与工作相关的幸福感之间的关系（即工作投入，情绪疲惫，人格解体）的可能性。具体而言，基于情感的社会功能说明，我们假设表面行为会带来社会不赞成的风险，因此，对高惩罚敏感的人比对高惩罚的人更有害。相比之下，假设深层行动能够获得社会认可的希望，因此对高薪者比对低薪奖励敏感的人更有益。在237名服务人员的样本中对假设进行了测试（N = 1,584日报），他们完成了一次总体调查并在10个工作日内完成了每日调查。多层次分析表明，表面行为不利于幸福感，对高惩罚敏感的人比对高惩罚的人更为明显。结果与这样的想法是一致的，即对社会不赞成的敏感度增加会加剧表面行为的负面影响。

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