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Are policies and guidelines shaping tourism sustainability in South Africa? Critical Success Factors for tourism sustainability governance in the Drakensberg Region

机译：是塑造南非旅游可持续性的政策和指导方针吗？ 德拉克斯堡地区旅游可持续发展治理的关键成功因素

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This paper employs the Critical Success Factor Framework to investigate the level to which current tourism business practices reflect the existing responsible tourism policies and regulations in the Drakensberg Mountain Region of South Africa. A survey was carried out among 80 tourism business operators, in conjunction with in-depth interviews with key informants from the local government departments. The findings of the study suggest that, although current policies and regulations amply cover all the important issues related to sustainable mountain route tourism, they are fragmented, left to the discretion of tourism and hospitality operators in the region and have not been sufficiently enforced among these operators. The policies and regulations governing tourism in the region are also not specific enough to guide tourism development in fragile mountain environments. This has left tourism sustainability in destinations within the region at the mercy and creativity of the tourism business operators, resulting in uneven practices. In conclusion, this paper adopts the Critical Success Factors Framework in developing possible steps towards improving the adoption of sustainable tourism in the region.
机译：本文聘请了批判成功因素框架，以调查目前旅游业商业实践反映南非德拉肯省山区现有的负责任旅游政策和法规的水平。在80个旅游业务经营者之间进行了一项调查，与来自当地政府部门的主要线人进行了深入的访谈。该研究的结果表明，虽然目前的政策和法规充分涵盖了与可持续山路旅游有关的所有重要问题，但它们是分散的，留下了该地区的旅游和酒店运营商的自由裁量权，而且在这些地区没有充分执行运营商。该地区旅游业的政策和条例也没有足够的具体，以指导脆弱的山区环境中的旅游业发展。这在该地区内的目的地留下了旅游可持续性，以旅游业务运营商的怜悯和创造力，导致了不均匀的做法。总之，本文采用关键成功因素框架，了解提高该地区可持续旅游采用的可能步骤。

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