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Towards a capability and maturity model for Collaborative Software-as-a-Service

机译：朝着协作软件 - AS-Service的能力和成熟度模型

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摘要

Software-as-a-Service (SaaS) has been attracting providers and customers due to the facilities of cloud computing and the outsourcing of IT solutions. SaaS market and related business models are receiving more attention and becoming more mature, which have given rise to other emerging approaches. One of them refers to a more intense software services sharing when companies work in strategic alliances aiming at creating new software products or enhancing existing ones in different compositions. Working collaboratively at business level requires many changes in the way companies develop their software and share them as assets with each other. As companies use to be very different to each other, one way to leverage such type of collaboration is via software improvement models. The main premise is that resulting joint software is trustworthy enough if services are developed following good practices and reference models. However, current reference models and available standards are essentially oriented to traditional software development, not covering services-based developments at all. This paper presents a capability and maturity model for software process improvement in the so-called Collaborative SaaS as an attempt to cope with this gap. The developed model corresponds to a repository of the best practices to services development processes and collaboration, and it was developed based on well-known models and standards. The initial evaluation of the model by specialists raised evidences that the model is quite suitable and comprehensive to support and boost collaboration between SaaS/services providers and it can improve the confidence in the quality of the involved services when developers and customers access the developed SaaS-based software solution.
机译：由于云计算的设施和IT解决方案的外包，软件As-Serve（SaaS）一直吸引提供商和客户。 SaaS市场和相关业务模式正在受到更多的关注并变得更​​加成熟，这对其他新兴的方法产生了影响。其中一个是指在公司在旨在创建新的软件产品或增强不同组成中的现有软件产品的战略联盟中，更激烈的软件服务共享。在商业级别的合作工作需要许多公司开发他们的软件并将其作为资产彼此分享的方式。由于公司使用与彼此非常不同，因此通过软件改进模型来利用这种协作的一种方法。主要前提是，如果在良好的实践和参考模型开发服务，则导致的联合软件可靠。但是，当前的参考模型和可用标准基本上是传统的软件开发，根本不涵盖基于服务的发展。本文介绍了所谓的协作SaaS中软件过程改进的能力和成熟模型，以应对这种差距。开发的模型对应于服务开发过程和协作的最佳实践的存储库，并且基于知名模型和标准开发。专家模型的初步评估提出了证据，即该模型非常适合，全面地支持和促进萨斯/服务提供商之间的合作，并且当开发人员和客户访问开发的SaaS时，可以提高对所涉及的服务质量的信心基于软件解决方案。

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