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Lean for airport services: a systematic literature review and agenda for future research

机译：依托机场服务：系统的文献综述和未来研究议程

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Purpose - The purpose of this paper is to present the key findings of a systematic literature review (SLR) on Lean for services and, in particular, airport services. Design/methodology/approach - The authors have utilised an SLR methodology proposed by Denyer and Tranfield (2009). A total of 23 papers published in 18 scientific journals have been systematically reviewed for evaluating and establishing the current status of Lean for airport services. Findings - It was observed that there are no journal publications on the use of Lean in UK airport services. Although value stream mapping has been widely accepted as a powerful Lean tool across many service organisations, its applications in airport services is in its early stages. One of the biggest challenges in the implementation of Lean for airport services is about maintaining the level of service standards. The most common barriers in the implementation of Lean for airport services may include: resistance to change, varied definitions of the term Lean for different people across the business and understanding the need for Lean in airport services as there is a misconception that Lean is confined to manufacturing. Research limitations/implications - This paper seeks to contribute to and broaden the limited body of evidence of the applicability of Lean to airport services and identify areas for further research and review. Originality/value - This paper makes an attempt to demonstrate the use of Lean thinking for service industries and, in particular, airport services. The authors have identified less than five papers on the use of Lean thinking in airport services and this paper sets the foundation for future research on the use of process excellence methodologies such as Lean. Moreover, the authors firmly believe that the results of this SLR can be extremely beneficial to many managers working in Airport Service contexts, irrespective of the country and culture of the organisation.
机译：目的 - 本文的目的是介绍服务的精益求精的系统文献综述（SLR），特别是机场服务。设计/方法/方法 - 作者利用了Denyer和Tranfield（2009）提出的SLR方法。共有23篇在18个科学期刊上发布的论文，并系统地审查了评估和建立了机场服务精益的现状。调查结果 - 观察到，在英国机场服务中没有贫民的使用情况。虽然价值流映射已被广泛被接受为许多服务组织的强大精益工具，但其在机场服务中的应用处于早期阶段。实现机场服务精益的最大挑战之一是维持服务水平。实施机场服务精益的最常见障碍可能包括：抵制改变，各种各样的倾向于整个企业的贫穷的定义，并了解机场服务中的精益需求，因为瘦贫民被限制在一起制造业。研究限制/含义 - 本文旨在促进和拓宽倾向于机场服务的适用性的有限证据，并确定进一步研究和审查的领域。原创性/价值 - 本文试图展示服务业的精益思想，特别是机场服务。作者已经确定了在机场服务中使用精益思想的少于五篇论文，本文为未来的使用过程卓越方法进行了研究，奠定了基础。此外，作者认为，无论组织的国家和文化如何，这位SLR的结果都可能对许多在机场服务环境中工作的管理者来说非常有利于。

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