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首页> 外文期刊>The Journal of pharmacy technology: jPT : official publication of the Association of Pharmacy Technicians >Patient Satisfaction With a Comprehensive Medication Review Provided by a Community Pharmacist
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Patient Satisfaction With a Comprehensive Medication Review Provided by a Community Pharmacist

机译：患者满意于社区药剂师提供的综合药物审查

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Background: The comprehensive medication review (CMR) is one of the most commonly delivered medication therapy management services, and it is a required service to be provided to Medicare Part D beneficiaries. Despite the large body of evidence available on medication therapy management benefits, and the growing value placed on it by payers, there has been little research assessing patient satisfaction with these services. Objectives: The primary objective of this study was to determine patient satisfaction with a face-to-face or telephonic CMR provided by a chain community pharmacist. The study secondarily assessed patients' perceived value of the service while also collecting demographic information. Methods: A Likert-type satisfaction survey was distributed to patients on completion of a face-to-face or telephonic CMR in either Outcomes or Mirixa by members of a clinical team (7 clinical pharmacists and 4 residents) within a chain community pharmacy. Participants were asked to return the survey in a self-addressed stamped envelope within I week of the CMR. Results: The response rate for the survey was 33% (31 of 95 surveys returned). The study found that approximately 70% (21 of 31) strongly agreed with being overall satisfied with the CMR. Conclusion: This research study provided insight to patients' perceptions of a CMR provided by a community pharmacist. Patient views of the CMR were positive, with patients finding CMR delivery in a community pharmacy valuable. Further investigation of specific interventions and approaches during a medication review could help identify ways to increase patient satisfaction.
机译：背景：综合药物评论（CMR）是最常见的药物治疗管理服务之一，它是提供给Medicare Part D受益者的所需服务。尽管有大量的证据可以获得药物治疗管理效益，但支付人的越来越多的价值，但几乎没有研究评估患者对这些服务的满意度。目的：本研究的主要目标是通过链社区药剂师提供的面对面或电话CMR来确定患者满意度。该研究二次评估了患者的服务价值，同时还收集人口统计信息。方法：在连锁社区药房内完成临床团队（7临床药剂师和4名居民）的成果或米莱克，将李克特型满意度调查分发给患者。被要求参与者在CMR的一周内将调查返回调查。结果：调查的响应率为33％（返回的95个调查中的31个）。该研究发现，大约70％（31个）强烈同意对CMR的总体满意。结论：本研究研究为患者对社区药剂师提供的CMR的看法提供了洞察力。 CMR的患者观点是阳性的，患者在社区药房中发现CMR交付有价值。在药物审查期间进一步调查特定干预和方法可以帮助确定提高患者满足的方法。

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