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The link between quality management and innovation performance: a content analysis of survey-based research

机译：质量管理与创新性能之间的联系：基于调查研究的内容分析

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摘要

Previous contributions have reported contradictory findings about the effects of quality management (QM) on innovation performance. The purpose of this paper is to critically appraise methodological issues in the literature concerning the link between QM and innovation performance, in order to reveal possible differences in the research design which may explain the heterogeneity of the findings. Through a content analysis of peer-reviewed journal articles on this topic from 1994 to 2016, the authors compare the research designs used, and identify the most prevalent practices in conducting survey-based research. In addition, cross-tabulations are used to analyse the relationships between methodological issues and type of findings. The main findings can be summarised as follows: some papers report incomplete information about methodological issues; they focus on the organisational level of analysis and see higher managers as common informants; there is a lack of research which combines surveys with other methods, as well as of longitudinal designs; and the findings obtained may be conditioned by the way QM and innovation performance were measured. The characteristics revealed in this analysis provide a platform to assist scholars in developing future stances in this and similar fields of research.
机译：以前的捐款报告了关于质量管理（QM）对创新绩效影响的矛盾调查结果。本文的目的是在文献中批判性地评估有关QM与创新性能之间的联系的方法问题，以揭示可能解释调查结果的异质性的可能差异。通过1994年至2016年对该主题的同伴审查期刊文章的内容分析，作者比较了所使用的研究设计，并确定基于测量的研究中最普遍的实践。此外，交叉表格用于分析方法论问题与结果类型之间的关系。主要发现可以概括如下：有些论文报告了有关方法论问题的不完整信息;他们专注于组织分析水平，并将更高的管理人员视为常见的信息人员;缺乏研究将调查与其他方法以及纵向设计相结合;所获得的发现可以通过测量QM和创新性能的方式调节。该分析中透露的特点提供了一个协助学者在这种和类似的研究领域发展未来立场的平台。

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