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Perceived psychological empowerment and total quality management-based quality management systems: an exploratory research

机译：感知心理赋权和总质量管理的质量管理系统：探索性研究

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摘要

Although much has been written about total quality management (TQM) and employee involvement, little attention has been paid to individual-level determinants of employees' involvement in such a context. Moreover, studies highlight differences between employers' and employees' perceptions of human resources practices, especially in what empowerment concerns. The main purpose of this research was to analyse potential differences in the perception of empowerment in employees without leadership duties between TQM-based companies and non-TQM-based companies. Results showed significant statistical differences in some dimensions of empowerment among the two groups of companies. To our knowledge, no previous study has ever investigated this issue. As a result, our research brings new insights into the TQM framework, especially in what concerns employees' behaviour.
机译：虽然很多关于全面质量管理（TQM）和员工参与的人都已写了很多，但员工参与这种背景下的个人级别决定因素都很少。 此外，研究突出了雇主与员工对人力资源实践的看法的差异，特别是在赋予权力问题。 本研究的主要目的是分析雇员赋予雇员赋权感知的潜在差异，没有基于TQM的公司和基于非TQM的公司之间的领导职责。 结果表明两组公司赋予赋权的一些维度统计差异。 据我们所知，之前没有研究过这个问题。 因此，我们的研究为TQM框架带来了新的见解，尤其是员工行为所涉及的问题。

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