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首页> 外文期刊>The International journal of pharmacy practice >Expectations and responsibilities regarding the sale of complementary medicines in pharmacies: perspectives of consumers and pharmacy support staff
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Expectations and responsibilities regarding the sale of complementary medicines in pharmacies: perspectives of consumers and pharmacy support staff

机译：关于药房互补药物的预期和责任：消费者和药房支助人员的观点

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Background Most sales of complementary medicines within pharmacies are conducted by pharmacy support staff. The absence of rigorous evidence for the effectiveness of many complementary medicines raises a number of ethical questions regarding the sale of complementary medicines in pharmacies. Aim Explore (1) what consumers expect from pharmacists/pharmacies with regard to the sale of complementary medicines, and (2) how pharmacy support staff perceive their responsibilities when selling complementary medicines. Methods One-on-one semi-structured interviews were conducted with a convenience sample of pharmacy support staff and consumers in pharmacies in Brisbane. Consumers were asked to describe their expectations when purchasing complementary medicines. Pharmacy support staff were asked to describe their responsibilities when selling complementary medicines. Interviews were conducted and analysed using the techniques developed within Grounded Theory. Key Findings Thirty-three consumers were recruited from three pharmacies. Consumers described complementary medicine use as a personal health choice. Consumer expectations on the pharmacist included: select the right product for the right person, expert product knowledge and maintaining a wide range of good quality stock. Twenty pharmacy support staff were recruited from four pharmacies. Pharmacy support staff employed processes to ensure consumers receive the right product for the right person. Pharmacy support staff expressed a commitment to aiding consumers, but few evaluated the reliability of effectiveness claims regarding complementary medicines.Conclusions Pharmacists need to respect the personal health choices of consumers while also putting procedures in place to ensure safe and appropriate use of complementary medicines. This includes providing appropriate support to pharmacy support staff.
机译：背景技术药房支持人员进行药房内的互补药物的大多数销售。许多互补药物有效性的严格证据提出了一些关于药房互补药物的道德问题。 AIM探索（1）药剂师/药房在销售互补药物的药物/药房期望的消费者以及（2）药房支持人员如何在销售补充药物时感知其责任。方法采用一对一的半结构化访谈，为布里斯班药房的方便药房支持人员和消费者进行了方便。要求消费者在购买补充药物时描述他们的期望。药房支持人员被要求在销售补充药物时描述其职责。使用基于地理论中的技术进行了采访和分析。主要结果来自三十三名消费者从三个药店招募。消费者描述了互补的药物作为个人健康选择。消费者对药剂师的期望包括：为合适的人提供合适的产品，专家产品知识并维持各种优质的股票。二十个药房支持人员从四个药店招募。药房支持人员就业程序，以确保消费者为合适的人提供合适的产品。药房支持人员对辅助消费者表示承诺，但很少评估有关互补药物的有效性索赔的可靠性。结论药剂师需要尊重消费者的个人健康选择，同时将程序放在适当的情况下，以确保安全和适当地使用互补药物。这包括为药房支持人员提供适当的支持。

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