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首页> 外文期刊>The International journal of pharmacy practice >Customers' perceptions of and satisfaction with medicine retail outlet services in Addis Ababa, Ethiopia: a cross‐sectional study
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Customers' perceptions of and satisfaction with medicine retail outlet services in Addis Ababa, Ethiopia: a cross‐sectional study

机译：客户对埃塞俄比亚亚的斯亚贝巴医学零售店服务的看法和满意度：横断面研究

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Abstract Objectives The aim of this study was to assess customers' perceptions of and satisfaction with MRO services in Addis Ababa and to explore factors associated with their satisfaction and reasons for visits. Methods A cross‐sectional survey was conducted among customers selected from 28 MRO s in Addis Ababa, using multi‐stage sampling techniques. Simple descriptive statistics and multivariable logistic regression at 95% confidence interval were used for the analysis. Key findings Of 396 respondents, 324 (81.8%) visited MRO s to purchase prescription medicines. A majority (338/396; 85.4%) of them perceived that pharmacists and druggists (pharmacy professionals) play a major role in healthcare delivery. A third (140/396; 35.4%) of the respondents agreed with the statement that pharmacy professionals are more concerned about patient care than about their business. Regarding reasons for visiting, being married was positively associated with buying over‐the‐counter, higher educational status was linked with more satisfaction. Overall, 56.8% (225/396) of the respondents reported that they were satisfied with the service provided by MRO s. Conclusion Customers of MRO s had mixed perceptions of and satisfaction with the current service. Marital status and age were associated with the reason for visiting, while the educational level was associated with the level of satisfaction. The overall positive perceptions and satisfaction about MRO s should be taken as an opportunity to promote and improve pharmaceutical services rendered in MRO s, to ensure that the public is receiving maximum benefit.
机译：摘要目的本研究的目的是评估客户对亚的斯亚贝巴的MRO服务的看法和满意度，并探讨与其满意度和访问原因相关的因素。方法采用多级采样技术，在亚的斯亚贝巴中选出的客户中选择的横截面调查。在95％置信区间以95％置信区间的简单描述性统计和多变量逻辑回归用于分析。 396名受访者的主要结果，324（81.8％）访问MRO S购买处方药。其中大多数（338/396; 85.4％）认为药剂师和药剂师（药房专业人员）在医疗保健交付中发挥着重要作用。第三（140/396; 35.4％）的受访者同意药房专业人员更关注患者护理的声明，而不是他们的业务。关于访问的原因，已婚与购买过度的柜台有关，更高的教育状况与更多的满意相连。总体而言，56.8％（225/396）的受访者报告说，他们对Mro S提供的服务感到满意。结论MRO S客户对现行服务的喜好和满意度。婚姻状况和年龄与访问的原因有关，而教育程度与满意度有关。关于MRO S的总体积极看法和满足应作为促进和改善MRO S中提供的制药服务的机会，以确保公众正在获得最大利益。

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