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首页> 外文期刊>Journal of Applied Psychology >Assisting Upon Entry: Helping Type and Approach as Moderators of How Role Conflict Affects Newcomer Resource Drain
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Assisting Upon Entry: Helping Type and Approach as Moderators of How Role Conflict Affects Newcomer Resource Drain

机译：协助进入：帮助类型和方法作为主持人的冲突如何影响新人资源流失

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摘要

We extend recent research on the costs and benefits of helping to help providers by asking whether and under what conditions newcomer help giving may amplify or mitigate the role-conflict-based resource drain such individuals may experience in the context of their initial socialization. Drawing from conservation of resources (COR) theory, we propose that whether providing assistance to peers enhances or weakens newcomer help providers' resilience to such conflict-based resource drain (i.e., exhaustion) depends on both the type of help given (instrumental vs. emotional) and the orientation (more vs. less empowering) that newcomers adopt when providing it. We test our propositions on the basis of time-lagged data collected from newly hired call center representatives at the end of their first and sixth months on the job. Results largely support our predictions, with instrumental assistance mitigating, and emotional assistance exacerbating, the role-conflict-based resource drain experienced by newcomer help providers. Moreover, these amplifying effects of emotional help provision on the conflict-exhaustion relationship are largely eliminated among those newcomer help providers reporting a more empowering approach to help provision.
机译：我们最近通过询问新移民帮助赋予可能扩大或减轻基于角色冲突的资源流失的条件和减轻基于角色冲突的资源流失的成本和益处的成本和利益研究。绘制资源保护（COR）理论，我们建议向同行增强或削弱新人提供帮助，帮助提供者对这种基于冲突的资源流失（即疲惫）的抵押权取决于给出的帮助类型（仪器与情绪化）和新人在提供时采用的方向（更多VS.少授权）。我们根据在其工作结束和第六个月的新雇用呼叫中心代表收集的时间滞后数据来测试我们的命题。结果在很大程度上支持我们的预测，有乐器援助缓解，并使情感援助加剧，新人帮助提供商经验的角色冲突资源流失。此外，这些扩增对冲突疲劳关系的情感帮助规定的影响在很大程度上消除了这些新人帮助提供商，并报告了更多有权帮助提供的方法。

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