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Capturing Users' Tacit Knowledge in ERP Implementation: An Exploratory Multi-Site Case Study

机译：捕捉用户在ERP实施中的默认知识：探索性多站点案例研究

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摘要

This study examines capturing users' tacit knowledge in enterprise resource planning (ERP) systems. To mitigate the risks in implementing ERP systems, a knowledge based approach is followed. The ERP implementation team depends upon users for their knowledge to understand the business rules and processes required for the ERP systems. The value of ERP implementation is increased when users' tacit knowledge has been integrated into ERP systems. This paper attempts to understand how Canadian organisations are capturing the users' tacit knowledge in ERP implementation. A case study methodology is followed to accomplish the research objective. Three organisations from telecommunication, government, and retail sectors participated in the study. For data collection, semi-structured interviews were conducted with four to six respondents from each firm. The findings about tacit knowledge sharing in three firms that have implemented ERP systems are presented. The findings are categorised as follows: ERP adoption by all three firms, implemented ERP modules, users' tacit knowledge capturing and conversion, activities and approaches, users' tacit knowledge for interim modification and post-implementation. The lessons learned are given by presenting a cross-comparison of three case studies.
机译：本研究审查了在企业资源规划（ERP）系统中捕获用户的默认知识。为减轻实施ERP系统的风险，遵循基于知识的方法。 ERP实施团队取决于用户了解ERP系统所需的业务规则和流程。当用户的默认知识已集成到ERP系统中时，ERP实现的值会增加。本文试图了解加拿大组织如何捕获ERP实施中的用户默认知识。遵循案例研究方法来完成研究目标。来自电信，政府和零售业的三个组织参加了该研究。对于数据收集，半结构面试是每公司的四到六名受访者进行。提出了关于已实施ERP系统的三家公司的默契知识共享的调查结果。调查结果分类如下：所有三家公司采用ERP采用，实施ERP模块，用户的默认知识捕获和转换，活动和方法，用户的默认知识与临时修改和实施后。通过呈现三种案例研究的交叉比较给出的经验教训。

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