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Tacit Knowledge Sharing During ERP Implementation: A Multi-Site Case Study

机译：ERP实施过程中的隐性知识共享：多站点案例研究

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摘要

This study examines tacit knowledge sharing in enterprise resource planning (ERP) implementation. There is often a large gap in knowledge among ERP implementation personnel because of ERPs cross-functional nature. An underlying assumption of knowledge sharing is that individuals can share the knowledge they have. Although this is a valid assumption for explicit knowledge that can readily be examined apart from the individual who originated it, tacit knowledge is not as easily examined. This study presents findings about facilitators of tacit knowledge sharing in three firms that have implemented ERP. Data were collected through interviews using a multi-site case study. This study contributes to the body of knowledge about tacit knowledge sharing in ERP implementation in several ways. First, it identifies and categorizes factors that facilitate tacit knowledge sharing during ERP implementation. Second, it proposes which facilitators seem to result in the most tacit knowledge sharing. Third, it provides several guidelines for practitioners that they can use in their own ERP implementations. Finally, the study provides directions for avenues of future research, and suggests two research questions arising out of these findings that might be explored.
机译：本研究探讨了企业资源计划（ERP）实施中的隐性知识共享。由于ERP具有跨职能性质，因此ERP实施人员之间的知识差距通常很大。知识共享的基本假设是个人可以共享他们拥有的知识。尽管这是对显式知识的有效假设，但除其起源的个人之外，这些知识很容易被检查，但隐性知识却不那么容易被检查。这项研究提出了关于在实施ERP的三家公司中隐性知识共享促进者的发现。使用多站点案例研究通过访谈收集数据。这项研究以多种方式为有关ERP实施中的默认知识共享的知识体系做出了贡献。首先，它对ERP实施过程中有助于隐性知识共享的因素进行了识别和分类。其次，它提出了哪些促进者似乎导致了最隐性的知识共享。第三，它为从业人员提供了一些指导原则，供他们在自己的ERP实施中使用。最后，该研究为将来的研究方向提供了方向，并根据这些发现提出了两个可能被探索的研究问题。

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