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Defeating Abusive Supervision: Training Supervisors to Support Subordinates

机译:击败虐待监督:培训监督员支持下属

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摘要

Although much is known about the antecedents and consequences of abusive supervision, scant attention has been paid to investigating procedures to reduce its frequency. We conducted a quasiexperiment to examine the effects of supervisor support training on subordinate perceptions of abusive supervision and supervisor support. Supervisors (n = 23) in 4 restaurants were trained in 4 supportive supervision strategies (benevolence, sincerity, fairness, and experiential processing) during 4 2-hr sessions over a period of 2 months. We compared perceived supervisor support and abusive supervision before and 9 months after training for 208 employees whose supervisors received support training and 241 employees in 4 similar control restaurants. Compared to employees in the control restaurants, employees whose supervisors received the support training reported higher levels of perceived supervisor support and less abusive supervision. These findings suggest that a relatively brief training program can help managers become more supportive and less abusive. Theoretical and practical implications for effectively managing abusive supervision are discussed.
机译:虽然对辱骂监督的前所不应的事件知之甚少,但已经向调查程序支付了严重的关注,以降低其频率。我们进行了Quasiexperiment,以研究主管支持培训对虐待监督和监督支持的下属看法的影响。 4家餐厅(N = 23)在4家餐厅培训(N = 23),在4个月的4个月内举行4个2小时课程期间培训4间餐厅。我们比较了208名雇员之前和9个月之前和9个月的感知主管支持和虐待监督,其监督员在4家类似控制餐厅获得支持培训和241名雇员。与控制餐厅的员工相比,监督员获得支持培训的员工报告了更高层次的感知监督支持和更少的辱骂监督。这些调查结果表明,相对简短的培训计划可以帮助管理者变得更加支持,不那么辱骂。讨论了有效管理虐待监督的理论和实践意义。

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