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The effects of monitoring environment on problem-solving performance

机译：监测环境对解决问题的效果

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摘要

While effective and efficient solving of everyday problems is important in business domains, little is known about the effects of workplace monitoring on problem-solving performance. In a laboratory experiment, we explored the monitoring environment's effects on an individual's propensity to (1) establish pattern solutions to problems, (2) recognize when pattern solutions are no longer efficient, and (3) solve complex problems. Under three work monitoring regimes-no monitoring, human monitoring, and electronic monitoring-114 participants solved puzzles for monetary rewards. Based on research related to worker autonomy and theory of social facilitation, we hypothesized that monitored (versus non-monitored) participants would (1) have more difficulty finding a pattern solution, (2) more often fail to recognize when the pattern solution is no longer efficient, and (3) solve fewer complex problems. Our results support the first two hypotheses, but in complex problem solving, an interaction was found between self-assessed ability and the monitoring environment.
机译：虽然有效和有效地解决日常问题在商业领域中很重要，但对于工作场所监测对解决问题的绩效的影响很少。在实验室实验中，我们探讨了对个人对（1）建立模式解决方案的监测环境的影响，（2）识别模式解决方案不再有效，而（3）解决复杂问题。根据三项工作监测制度 - 没有监测，人类监测和电子监测 - 114参与者解决了货币奖励的谜题。基于研究与工人自主权与社会促进理论有关，我们假设监测（与未经监控）的参与者（1）难以找到模式解决方案的难度，（2）当模式解决方案不是时，（2）更常被识别较长的效率，（3）解决了更少的复杂问题。我们的结果支持前两个假设，但在复杂的问题解决方面，在自我评估能力和监测环境之间发现了相互作用。

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