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The Daily Exchange of Social Support Between Coworkers: Implications for Momentary Work Engagement

机译:同事之间的社会支持的日常交流:瞬间工作参与的影响

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摘要

We develop a dyadic model of social exchange at work and shed light on how employees exchange support on a daily basis. In addition, we investigate when providing support relates to the work engagement of the provider. We hypothesized that the provider repeats his or her supportive action within a day when the receiver also provides support or when the receiver is engaged. We also predicted that supporting a coworker relates positively with the provider's engagement and that this relationship is strengthened when the support is given to an engaged receiver. To test our hypotheses, we used experience sampling and investigated support provision and work engagement in dyads of coworkers during the morning and afternoon of 4 working days. Multilevel analyses based on 123 dyads (N = 418-692 data points) revealed that supporting a coworker relates positively to the supporter's engagement and that this relationship is stronger when the support is given to an engaged receiver. Furthermore, results showed that the provider is more likely to repeat his/her supportive action if the receiver also provides support. We did not find a moderation effect of the receiver's engagement on the link between support provision during the morning and support provision during the afternoon. Altogether. our study provides insight on what motivates employees to support their coworkers and when providing support is most engaging. Furthermore, we show that the behavioral assumption of social exchange theory (i.e.. reinvesting support in a receiver who reciprocates) exists within a daily work context.
机译:我们开发了工作中社会交换的二元模型,并阐明了员工如何在日常基础上交换支持。此外,我们会调查何时提供与供应商工作投入相关的支持。我们假设提供者在接受者也提供支持或接受者参与的一天内重复他或她的支持行为。我们还预测,对同事的支持与提供者的参与度呈正相关,并且当向参与的接受者提供支持时,这种关系会得到加强。为了验证我们的假设,我们使用了经验抽样,并在4个工作日的上午和下午调查了同事的支持提供和工作投入。基于123个二元数(N=418-692个数据点)的多层次分析表明,支持同事与支持者的参与度呈正相关,当支持对象参与时,这种关系会更强。此外,结果表明,如果接收者也提供支持,提供者更有可能重复他/她的支持行为。我们没有发现接收者的参与对上午的支持提供和下午的支持提供之间的联系有调节作用。总共我们的研究深入了解了是什么激励员工支持同事,以及何时提供支持最具吸引力。此外,我们还表明,社会交换理论的行为假设(即,将支持重新投资于回报的接受者)存在于日常工作环境中。

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