Emotional intelligence development: the implementation of transformative learning through digital technologies in tourism - a study protocol

Sofia Kallou; Aikaterini Kikilia; Michail KalogiannakisNick Z. Zacharis

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Emotional intelligence development: the implementation of transformative learning through digital technologies in tourism - a study protocol

机译：情商发展：通过数字技术在旅游业中实施变革性学习 - 研究方案

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In today's era of globalisation and intense competition between tourism businesses, employees distinguished for their emotional abilities, good interpersonal relationships and teamwork, contribute to the quality and efficiency of the provided services. In this regard, the need for new training and educational programs in Emotional Intelligence in the tourism sector is more than ever relevant, as tourism businesses demand graduates that can be more efficient and capable of servicing and satisfying customers. Moreover, the new challenges that arise in education and training lead to the adaption of digital learning environments, and new teaching methods. Furthermore, Transformative Learning, as an adult learning theory, leads individuals, through critical reflection and constructive dialogue, to evaluate their past values and beliefs and shift their worldview implementing new perspectives and attitudes which are more functional. The purpose of this protocol study is to investigate the learning effectiveness of Transformation Learning as a pedagogical tool for the development of Emotional Intelligence for tourism employees, through digital learning technologies.

机译：在当今全球化的时代和激烈旅游企业之间的竞争,员工杰出的情感能力,很好人际关系和团队合作,导致的质量和效率提供服务。新的培训和教育项目旅游业是情商比以往任何时候都更相关,旅游企业毕业生可以更有效和需求服务和满足客户的能力。此外,出现的新挑战教育和培训导致的适应数字化学习环境,新的教学方法。成人学习理论,领导个人,通过批判性反思和建设性的和对话,来评估他们的过去值信仰和他们的世界观转变实现新观点和态度功能。探讨学习的有效性转换学习作为一种教学工具情商的发展旅游的员工,通过数字学习技术。

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《International Journal of Technology Enhanced Learning》 |2023年第2期|180-194|共15页
作者
Sofia Kallou; Aikaterini Kikilia; Michail KalogiannakisNick Z. Zacharis;
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Faculty of Administrative Economic and Social Sciences, Department of Tourism Management, University of West Attica, Athens, Greece;

Faculty of Education, Department of Preschool Education, University of Crete, Crete, Greece;

Faculty of Engineering, Department of Informatics and Computer Engineering, University of West Attica, Athens, Greece;

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Emotional intelligence development: the implementation of transformative learning through digital technologies in tourism - a study protocol

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