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首页> 外文期刊>International Journal of Logistics Systems and Management >Comprehensive view of logistics flexibility and its impact on customer satisfaction
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Comprehensive view of logistics flexibility and its impact on customer satisfaction

机译：全面了解物流灵活性及其对客户满意度的影响

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摘要

The volatility and uncertainty in internal and external environment has made logistics and supply chain issues more complex. Customer responsiveness and flexibility are the keys to responding to market volatility and uncertainty thereby gaining competitive advantage for firms. Most relevant studies about logistics flexibility reveals that it is contextual in nature and do not have stable components. This fills this gap by exploring logistics flexibility and its components at supply chain level. The study also identifies the non-contextual nature of components of logistics flexibility. The purpose of this paper is to explore the relationships among components of logistics flexibility and its impact on customer satisfaction. The dichotomy of flexible logistics competence and capability can help to differentiate the sub-dimensions of logistics flexibility that are critical to their customers from the sub-dimensions that support these capabilities. This research helps to understand that flexible logistics competences as well as capabilities of the firm are important to generate customer satisfaction.
机译：内部和外部环境的动荡和不确定性使物流和供应链问题更加复杂。客户的响应能力和灵活性是应对市场波动和不确定性从而获得企业竞争优势的关键。有关物流灵活性的最相关研究表明，物流灵活性本质上是与环境相关的，没有稳定的组成部分。通过在供应链层面上探索物流灵活性及其组成部分，可以填补这一空白。该研究还确定了物流灵活性组成部分的非上下文性质。本文的目的是探讨物流灵活性各组成部分之间的关​​系及其对客户满意度的影响。灵活的物流能力和能力的二分法可以帮助区分对客户至关重要的物流灵活性子维度和支持这些能力的子维度。这项研究有助于了解灵活的物流能力以及公司的能力对于提高客户满意度很重要。

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