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首页> 外文期刊>International Journal of Occupational Safety and Ergonomics >Reliability of a Questionnaire and an Ergonomic Checklist for Assessing Working Conditions and Health at Call Centres
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Reliability of a Questionnaire and an Ergonomic Checklist for Assessing Working Conditions and Health at Call Centres

机译：在呼叫中心评估工作条件和健康状况的问卷和人体工程学检查表的可靠性

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Background. The purpose was to study the test-retest reliability and internal consistency of questions in a questionnaire concerning working conditions and health and the inter-rater reliability of observations and measurements according to an ergonomic checklist. Method. Fifty-seven operators participated in a retest questionnaire and 58 operators participated in an inter-observer test. Results. The questions had fair to good or higher reliability in 142 of the total of 312. Twenty-seven of the total of 44 variables in the ergonomic checklist were classified as having fair to good or higher reliability. Conclusions. About half of the questions had fair to good or higher reliability and can be recommended for further analyses. The majority of variables in the ergonomic checklist were classified as having fair to good or higher reliability. Low reliability does not necessarily indicate that the reliability of the test, per se, is low but may signify that the conditions measured vary over time or that the answers are aggregated in one part of the scale.
机译：背景。目的是研究符合人体工程学的检查表中有关工作条件和健康状况的问卷的重测信度和问题的内部一致性，以及观察和测量的评分者间信度。方法。 57名操作员参加了重新测试问卷，58名操作员参加了观察员间测试。结果。在312个问题中，有142个问题具有中等到良好或更高的可靠性。在人体工程学检查表中的44个变量中，有27个问题被归类为具有中等到良好或更高的可靠性。结论大约一半的问题具有较好或更高的可靠性，可以建议进一步分析。人体工程学检查表中的大多数变量都被归类为具有中等到良好或更高的可靠性。低可靠性不一定表示测试本身的可靠性低，但可能表示所测条件随时间变化或答案汇总在量表的一部分中。

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