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首页> 外文期刊>International Journal of Technology Management: The Journal of the Technology Management of Technology, Engineering Management, Technology Policy and Strategy >Introducing a formal quality system in a medical department: case study of the ENT (ORL) Department at the Catholic University Leuven
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Introducing a formal quality system in a medical department: case study of the ENT (ORL) Department at the Catholic University Leuven

机译：在医疗部门引入正式的质量体系：鲁汶天主教大学耳鼻喉科（ORL）案例研究

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This paper describes the experience of introducing a formal Quality System in the ENT (Ear - Nose - Throat - Head & Neck surgery) department of the Medical Faculty at K.U.Leuven. This department is a typical medical unit in a university environment with responsibilities for education, research and patient service. Today formal Quality Systems are well introduced in production organizations and they also emerge in service organizations, but they are much less common in university medical departments. Quality systems are used as a tool for quality assurance and continuous improvement. This paper describes the different phases in the development of the ENT-quality system. After describing the origin and history of the project, we elaborate on the structure of the formal Quality System (based upon a quality handbook, procedures, measurement of performance indicators, corrective and preventive actions). Finally we comment on implementation issues and plans for future development. [References: 17]
机译：本文介绍了在鲁汶大学医学院的ENT（耳-鼻-喉-头颈外科）部门引入正式质量体系的经验。该部门是大学环境中的典型医疗部门，负责教育，研究和患者服务。如今，正式的质量体系已经在生产组织中得到了很好的介绍，并且在服务组织中也有出现，但是在大学医学系中却很少见。质量体系用作质量保证和持续改进的工具。本文描述了耳鼻喉科质量体系发展的不同阶段。在描述了项目的起源和历史之后，我们详细阐述了正式质量体系的结构（基于质量手册，程序，绩效指标的度量，纠正和预防措施）。最后，我们对实施问题和未来发展计划发表评论。 [参考：17]

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