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Repairing the damage

机译：修复损坏

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摘要

It was well understood that the cost of quality increases by a factor of ten at each stage of production. If a 10p resistor was found to be faulty then it cost the company 10p. If put onto a circuit board and then the 10p resistor was found to be faulty, the cost to the company was ￡1. If it was put into a toaster and then found, the cost to the company would be about ￡10. Students could accept that but it was the next stage that they found hard to believe. If the customer bought a product and then it was discovered that the 10p resistor was faulty then it could cost the company ￡100 through exchanging the product and loss of goodwill that might even involve advertising a product recall in the press.
机译：众所周知，在每个生产阶段，质量成本都会增加十倍。如果发现10p电阻器有故障，则公司将损失10p。如果将其放在电路板上，然后发现10p电阻器有故障，则公司的成本为￡ 1。如果将其放入烤面包机中然后发现，对公司的成本约为10英镑。学生可以接受，但这是他们难以置信的下一阶段。如果客户购买了产品，然后发现10p电阻器有故障，则通过交换产品和损失商誉可能使公司付出100英镑的损失，甚至可能涉及在媒体上宣传产品召回。

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