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Learning From Less Successful Kaizen Events: A Case Study

机译:从不太成功的改善活动中学习:案例研究

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This paper describes results from an ongoing research program focused on identifying determinants of Kaizen event effectiveness, both in terms of initial event outcomes and the sustainability of outcomes. Although anecdotal published accounts suggest that increasing numbers of companies are using Kaizen events, and that these projects can result in substantial improvement in key business metrics, there is a lack of systematic research on Kaizen events. A particular weakness of the current published accounts is the lack of attention to less successful events - only strongly successful applications of Kaizen events receive much coverage in the accounts; however, the organizational learning literature suggests that understanding less successful cases is a key component of organizational learning. We present a case study from a less successful Kaizen event to demonstrate how the case study event contributed to organizational learning. We also present a set of methods and measures that can be used by practicing engineering managers and engineering management researchers to evaluate and analyze Kaizen event performance. The implications of the case study event for the current body of knowledge on Kaizen events are also examined, and, finally, directions for future research are described.
机译:本文描述了一项正在进行的研究计划的结果,该计划专注于从初始事件结果和结果的可持续性方面确定改善事件有效性的决定因素。尽管轶事已发表的报告表明,越来越多的公司正在使用Kaizen事件,并且这些项目可以导致关键业务指标的显着改善,但仍缺乏对Kaizen事件的系统研究。当前已发布帐户的一个特别弱点是缺乏对不太成功的事件的关注-只有Kaizen事件的非常成功的应用程序才能在帐户中获得大量覆盖;但是,组织学习文献表明,了解不太成功的案例是组织学习的关键组成部分。我们从一个不太成功的改善活动中提出一个案例研究,以展示该案例研究如何促进组织学习。我们还提出了一套可供实践的工程经理和工程管理研究人员用来评估和分析改善事件绩效的方法和措施。还研究了案例研究事件对Kaizen事件的当前知识的影响,最后描述了未来研究的方向。

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