Technology is no longer seen as the answer to all KM problems in fact, it's often seen as quite the opposite. But the raft of new opportunities presented by social media tools could well bring about the long-sought-after balance of people and technology in an enterprise environment. Here, we look at two case studies from BT and Unilever which demonstrate that, when implemented correctly, technology can connect communities of practice. Also included are several practical tips for making use of social media tools in your organization.
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