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Exploring Secondary Activities of the Knowledge Chain

机译:探索知识链的次要活动

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摘要

Researchers, marketers, and pundits often assert that knowledge management (KM) is an important, or even essential, basis for competitiveness. The Knowledge Chain Model has been advanced as a basis for understanding linkages between KM activities and organizational performance. Based on a general ontology of KM, this model identifies five primary and four secondary activities as focal points for enhancing an organization's competitive position. Both anecdotes and survey results support the model. A prior paper explored the primary classes of activity found in the Knowledge Chain Model, finding that each is comprised of distinct subclasses that are candidates for enhancing organizational performance. Here, we similarly explore the model's secondary KM activity classes to uncover the subclasses of which they are comprised, thereby arriving at a more detailed understanding of their potential for launching competitive initiatives. A literature review yielded over 300 variations of the four secondary activities. We consolidate these into 29 distinct activity types and organize them into the four secondary activity classes. A typology of activity types is developed for each class. The result is a more in-depth version of the Knowledge Chain Model that gives greater guidance to practitioners in assessing current KM initiatives or striving to incorporate KM into their organizations and their competitive strategies. Together with the earlier primary activity class paper, a total of 61 distinct activity types have been identified for the Knowledge Chain Model.
机译:研究人员,营销人员和专家经常断言,知识管理(KM)是提高竞争力的重要甚至必不可少的基础。知识链模型已被改进为理解知识管理活动与组织绩效之间联系的基础。该模型基于KM的一般本体论,确定了五个主要活动和四个次要活动作为增强组织竞争地位的重点。轶事和调查结果均支持该模型。先前的论文探讨了知识链模型中发现的主要活动类别,发现每个活动类别都包含不同的子类别,这些子类别可以提高组织绩效。在这里,我们类似地探索模型的次要KM活动类,以发现它们所包含的子类,从而更详细地了解其发起竞争性计划的潜力。文献综述得出了四种次要活动的300多种变化。我们将它们合并为29种不同的活动类型,并将其组织为四个次级活动类。为每个班级开发了活动类型的类型学。结果是知识链模型的版本更加深入,可为从业人员在评估当前的KM计划或努力将KM纳入其组织和竞争策略中提供更大的指导。连同较早的主要活动课论文,已为知识链模型确定了总共61种不同的活动类型。

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